Alan Valenzuela
Chula Vista
Summary
Dynamic professional with a strong background in customer service and team management at Pilot Travel Center Flying J. Proven ability to resolve problems efficiently while maintaining attention to detail. Skilled in organization and time management, fostering a collaborative environment that enhances team performance and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Wendy's
Pilot Travel Center Flying J
02.2024 - 02.2025
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Postal Services
Octane Services LLC
08.2021 - 10.2023
- Offered best shipping products and postal services to customers.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Upsold postal services like insurance and tracking.
- Conducted needs assessments to determine which materials and services were warranted for each individual case.
- Open mailboxes, give mail, organized customer packages.
- Keep tracking of every single package from customer and taking care of them.
Pet Sitter
Neighborhood People
01.2021 - 04.2023
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email, and text.
- Gave medication to pets following guidelines from owners.
- Prepared food and water following instructions from pet owners.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Pizza Maker
Octane Services LLC
02.2021 - 07.2021
- Monitored and maintained clean working areas and cooking surfaces.
- Coached new workers on store policies, pizza making, and dough preparation.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Organize product by FIFO and manage inventory.
- Monitored food temperatures to meet quality and safety standards.
Babysitter
Family Members And Neighbors
09.2017 - 05.2018
- Prepared healthy, age-appropriate snacks and meals.
- Communicated positively with children and guardians.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Played games, worked on puzzles, and read books to young children.
- Transported children to and from school, medical appointments, and extra-curricular activities.
Education
Graduate Certificate - Medical Field
US Colleges
Camino Del Rio S Suite 410 San Diego CA 9210802-2025
High School Diploma -
Jose Vasconcelos
Blvd. Manuel J. Clouthier, Campestre Murua TJ BC12-2021
Skills
- Customer service
- Team management
- Team building
- Supervision and leadership
- Multitasking Abilities
- Quality assurance
- Organization and time management
- Problem-solving
- Attention to detail
- Adaptability
- Time management
- Problem resolution
Certification
- CPR/AED Certification
- First Aid Certification
- ServSafe Food Handler's Certification
- CA Driver's License
- Basic Plumber Certification
- Basic Electrician Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Wendy's
Pilot Travel Center Flying J
02.2024 - 02.2025
Postal Services
Octane Services LLC
08.2021 - 10.2023
Pizza Maker
Octane Services LLC
02.2021 - 07.2021
Pet Sitter
Neighborhood People
01.2021 - 04.2023
Babysitter
Family Members And Neighbors
09.2017 - 05.2018
Graduate Certificate - Medical Field
US Colleges
High School Diploma -
Jose Vasconcelos
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