Ensured regulatory compliance by properly labeling shipments, adhering to safety protocols, and maintaining proper records for shipments.
Recorded and signed all daily activity, unitizer report and trailer release reports.
Operated forklifts throughout the shift to efficiently manage shipping operations within the plant.
Led overnight team as main forklift operator, ensuring safe product handling.
Managed inventory by utilizing RF scanning equipment.
Handled day-to-day shipping by handling approximately 90+ pallets per day.
Worked with supervisors to prioritize urgent shipments.
Trained team members on product handling, truck loading, and paperwork.
Coordinated with other lift truck drivers and production personnel to process orders efficiently.
Rejected damaged items and reworked pallets to prevent shipping errors.
Reduced downtime by performing regular maintenance and troubleshooting on palletizing equipment.
Facilitated the seamless movement of products between storage areas, docks, and shipping zones to ensure timely dispatch.
Ensured accuracy in order fulfillment through careful picking, packing, and labeling.
Assisted in inventory audits monthly.
Adapted quickly to changing production requirements, demonstrating flexibility when switching between tasks or responsibilities.
Worked with the shipping supervisor to streamline workflows, track products, and optimize storage, improving productivity and reducing errors.
Maximized warehouse space with strategic pallet stacking and storage layouts.
Collaborated with other departments on supply and quality issues.
Direct Store Delivery Associate
Walmart
12.2022 - 09.2023
Processed direct and local shipments promptly, including OMNI merchandise, and alcohol and receiving of warehouse trailers.
Operated forklifts to unload and move inventory, organizing new stock on department-specific pallets.
Collaborated with cross-functional teams to streamline stock management and order fulfillment for online and in-store customers.
Counted supplies in stock room and posted totals to inventory records using RF scanner.
Handled customer inquiries and suggestions courteously and professionally.
Supported Walmart’s inventory audits by conducting counts and ensuring stock accuracy.
Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
Streamlined unloading process, ensuring accurate delivery counts and quick turnaround times for incoming shipments.
Worked closely with Operations Manager, Office Support Associate to effectively correct any problems or discrepancies.
Warehouse Associate
Intelcom Express
10.2022 - 06.2023
Prepared orders by picking, packing, and labeling items for shipment.
Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Sorted and scanned approximately 250+ packages daily based on their destinations.
Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
Loaded and unloaded trucks, trailers, delivery vehicles efficiently and safely.
Operated various warehouse equipment safely and efficiently, including forklifts, pallet jacks, and hand trucks.
Expedited order processing times through accurate picking, packing, and staging of products for shipment
Trained new hires on warehouse procedures, promoting a consistent approach to operations across the team.
Maintained clean, orderly work environment free of hazards
Customer Service Representative
GAC Shipping (India) Private Limited
09.2021 - 08.2022
Communicated with more than 50+ clients and customers via email, phone, and in-person daily to address inquiries and ensure exceptional service.
Analyzed shipping patterns and client needs to offer tailored logistics solutions, improving service and relationships.
Facilitated customer orders via email, efficiently issuing purchase orders for deferred payment upon completion, ensuring a seamless order management process.
Collaborated with logistics coordinators and internal teams to optimize processes for accurate order processing and timely shipments.
Maintained detailed records of purchase orders, payments, and shipment details in Excel for accurate reporting.
Proactively resolved logistics challenges, including missed pickups, delays, damaged freight, and billing discrepancies, ensuring customer satisfaction.
Education
Post-Graduate Diploma - Business Management
Georgian College
Toronto, ON
04.2024
Post-Graduate Diploma - Supply Chain Management - Global
Conestoga College Institute of Technology and Advanced Learning
Kitchener, ON
04.2023
Bachelors of Commerce -
Mahatma Gandhi University
India
05.2022
Skills
Warehouse operations
Forklift operation
Shipping and receiving
Teamwork and collaboration
Microsoft Office Suite
Inventory management
Customer service
Material handling
Logistics Support
Documentation
Certification
Forklift Certified
WHMIS
Food Handler Certified
Smart Serve
Languages
English
Malayalam
Hindi
Timeline
Shipper - Lead Hand
Agropur Cooperative
05.2024 - Current
Direct Store Delivery Associate
Walmart
12.2022 - 09.2023
Warehouse Associate
Intelcom Express
10.2022 - 06.2023
Customer Service Representative
GAC Shipping (India) Private Limited
09.2021 - 08.2022
Post-Graduate Diploma - Supply Chain Management - Global
Conestoga College Institute of Technology and Advanced Learning