Ensured regulatory compliance by properly labeling shipments, adhering to safety protocols, and maintaining documentation.
Trained new employees on shipping procedures, improving overall team performance and lead overnight team during peak hours.
Checked shipments against paperwork and signed documents.
Recorded and signed all daily activity and trailer release reports.
Operated equipment such as forklifts to move outgoing shipments to loading area.
Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Provided support during peak seasons or special projects by performing additional duties as needed including assisting in picking, packing or shipping processes.
Handled day-to-day shipping by handling 50+ pallets per day.
Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
Coordinated with other lift truck drivers and production personnel to process orders efficiently.
Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items, withholding or completing orders as necessary and inspecting trucks before departure.
Direct Store Delivery Associate
Walmart
12.2022 - 09.2023
• Processed direct and local shipments promptly, including OMNI merchandise, and alcohol and receiving of warehouse trailers.
• Ensured high-ticket merchandise is properly secured in designated locations.
• Ensured clean receiving area by preparing returns, claims with all necessary documentation.
• Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
• Followed guidelines for cold chain compliance to ensure quality assurance including documenting all necessary information Receiving Temperature Log / Sure Check App.
• Planned and scheduled projects and directly performed installations.
• Reviewed order slips, picked products and staged merchandize to be shipped.
• Operated forklift to load and unload inventory and organized new inventory on department-specific pallets for easier output.
• Worked closely with Operations Manager, Office Support Associate to effectively correct any problems or discrepancies.
• Moved merchandise using forklifts, pallet jacks and hand trucks
Warehouse Operations Associate
Intelcom
10.2022 - 06.2023
Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Maintained clean, orderly work environment free of hazards.
Streamlined import/export processes by implementing efficient documentation and filing systems.
Unpacked and repacked items in different quantities and configurations for shipment.
Performed general housekeeping and cleaning tasks.
Prevented product damage by carefully loading and unloading materials using appropriate equipment.
Increased workplace safety by enforcing proper handling techniques and maintaining a clean, organized environment.
Collaborated with team members to achieve daily targets and complete tasks efficiently.
Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
Customer Experience Associate
Aiwa Shipping's & Logistics
07.2021 - 06.2022
Resolved customers' issues related to purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Managed approximately 30 incoming calls, emails and faxes per day from customers
Streamlined import/export processes by implementing efficient documentation and filing systems.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Implemented feedback from clients into actionable steps aimed at improving our products and services offering continually evolving experiences.
Education
Post-Graduate Diploma - Business Management
Georgian College
Toronto, ON
04.2024
Post-Graduate Diploma - Supply Chain Management - Global
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
04.2023
Bachelors of Commerce -
Mahatma Gandhi University
India
05.2021
Skills
Continuous Improvement
Shipping and receiving
Logistics support
Warehouse Operations
Documentation
Teamwork and Collaboration
Materials Handling
Shipping coordination
Active Listening
Forklift Operation
Complaint resolution
Record preparation
Microsoft Office Suite
Certification
Forklift Certified
Food Handler Certified
Smart Serve
WHMIS
Timeline
Student Shipper - Intern
Agropur Cooperative
06.2024 - Current
Direct Store Delivery Associate
Walmart
12.2022 - 09.2023
Warehouse Operations Associate
Intelcom
10.2022 - 06.2023
Customer Experience Associate
Aiwa Shipping's & Logistics
07.2021 - 06.2022
Post-Graduate Diploma - Business Management
Georgian College
Post-Graduate Diploma - Supply Chain Management - Global
Conestoga College Institute of Technology And Advanced Learning