ALAN TOLEDO
San Marino
Summary
Dynamic Project Manager with 8+ years of experience leading cross-functional teams, driving operational excellence, and managing complex projects within fast-paced nonprofit environments. Proven expertise in client relationship management, process optimization, and balancing project scope, schedule, cost, and quality. Adept at leveraging data-driven insights to improve workflows and ensure on-time, on-budget delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resources Project Manager
The Gooden Center
12.2022 - 11.2024
- Company Overview: The Gooden Center is a nonprofit providing mental health and addiction recovery services through clinical care and community-based programs.
- Spearheaded onboarding, training, and performance initiatives, reducing onboarding time by 20% through streamlined processes and proactive stakeholder engagement.
- Coordinated cross-departmental compliance and audit documentation, ensuring consistent regulatory readiness and mitigating risk.
- Collaborated with leadership to resolve complex and sensitive employee cases while maintaining confidentiality and fostering trust across teams.
- Generated and analyzed operational reports to track employee engagement and program impact, facilitating informed decision-making.
- Led the implementation of a new digital tracking system for employee compliance metrics, improving reporting accuracy by 30% and enhancing transparency across teams.
- Established strong client and stakeholder relationships by proactively communicating project status and managing expectations, contributing to a 15% improvement in stakeholder satisfaction scores.
Operations Manager / HR Assistant/Project Management
The Gooden Center
03.2019 - 12.2022
- Company Overview: The Gooden Center is a nonprofit providing mental health and addiction recovery services through clinical care and community-based programs.
- Orchestrated scheduling and administration for multiple HR and finance projects, managing timelines and interdepartmental communications.
- Developed and maintained detailed project plans and schedules, balancing client expectations with internal resource capabilities.
- Monitored compliance and learning and development programs, improving tracking accuracy and reporting effectiveness.
- Administered travel arrangements and expense processing for HR leadership and external partners, enhancing operational efficiency.
- Identified process bottlenecks and implemented workflow improvements that reduced administrative processing time by 25%, accelerating project delivery.
- Led cross-functional team meetings to align goals and deliverables, improving collaboration and reducing project delays by 20%.
Safety Officer / HR Assistant
The Gooden Center
02.2015 - 03.2019
- Company Overview: The Gooden Center is a nonprofit providing mental health and addiction recovery services through clinical care and community-based programs.
- Designed and delivered targeted safety and compliance training programs, reducing reportable incidents by 35%.
- Investigated safety incidents, implemented corrective actions, and improved resolution turnaround by 40%.
- Managed comprehensive compliance audits with 100% documentation accuracy across 20+ inspections, ensuring regulatory adherence.
- Developed risk assessment procedures to proactively identify and mitigate potential safety hazards, decreasing incident risks by 15%.
- Trained and mentored new staff on compliance and safety protocols, increasing team knowledge and adherence.
Education
Bachelor of Arts - Organizational Leadership
Arizona State University
Phoenix, AZMaster of Science - MS - Project Management
University of Southern California
08.2026
Skills
- Project planning
- Team collaboration
- Advanced Excel functions
- Excel data modeling
- Time management
- Attention to detail
Certification
- Excel Skills for Business Specialization - Macquarie University
- Human Resource Management Training - Cornell University
- OSHA 10/30
- Procore Superintendent
- Procore Project Management
Languages
Spanish
Native or Bilingual
KEY ACHIEVEMENTS
- Project Management: Scope, Schedule, Cost, Quality Control, Smartsheets.
- Community Initiative Management: Managed nonprofit projects distributing $8.7M in resources annually to communities.
- Enhanced Employee Retention: Increased employee retention by 15% through effective recognition programs and culture improvement.
- Safety Improvements: Reduced safety-related incidents by 20% through comprehensive compliance and safety training.
Timeline
Human Resources Project Manager
The Gooden Center
12.2022 - 11.2024
Operations Manager / HR Assistant/Project Management
The Gooden Center
03.2019 - 12.2022
Safety Officer / HR Assistant
The Gooden Center
02.2015 - 03.2019
Master of Science - MS - Project Management
University of Southern California
Bachelor of Arts - Organizational Leadership
Arizona State University