ALAN SHAJU
Fort St. John,BC
Summary
Experienced Office Management and Administration Professional with3 optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Staples
Fort St. John, BC
08.2024 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Walmart
09.2022 - Current
- Helped customers complete purchases, locate items, and join reward programs
- Restocked and organized merchandise in front lanes
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Worked flexible schedule and extra shifts to meet business needs
- Prepared multiparters simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business
Caregiver
St Antony's Oldage Home
10.2019 - 01.2021
- Assisted clients with activities of daily living, promoting independence and quality of life
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Entrusted to handle confidential and sensitive situations in professional matters
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care, and personal grooming
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function
Education
Social Worker Diploma -
Northern Lights College
Skills
- Documentation and Control
- Professional Relationship
- Strategic Planning
- Fluent in English
- Expert in MS Word, Excel, PowerPoint
- Accounting balancing
References
- Divya, Pushpakumar, Home Support Scheduler- Northern Health , (250) 271-1042
- Lokesh Chopra, Store Manager-Staples, (250) 719-1359
Timeline
Customer Service Representative
Staples
08.2024 - Current
Customer Service Representative
Walmart
09.2022 - Current
Caregiver
St Antony's Oldage Home
10.2019 - 01.2021
Social Worker Diploma -
Northern Lights College
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