Alan Santana
Los Angeles,CA
Summary
Driven by a passion for excellence, I excelled as an Assistant Manager at Lids Locker Room, enhancing customer satisfaction and operational efficiency. Leveraging skills in customer service and money handling, I fostered team leadership and decision-making, significantly reducing cash discrepancies and expanding the customer base, showcasing a blend of hard and soft skills vital for dynamic business environments.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Lids Locker Room
07.2021 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Representative
Bannana Republic
01.2015 - 01.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
High School Diploma -
Millikan
Long Beach, CA06-2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Lids Locker Room
07.2021 - 01.2025
Sales Representative
Bannana Republic
01.2015 - 01.2016
High School Diploma -
Millikan
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