Alan Morefield
Irvine
Summary
Proven expertise in customer relations and service excellence - Skilled in money handling and operational oversight - Strong team collaboration and leadership abilities - Effective communication and problem-solving skills - Ability to thrive in a dynamic work environment through independence, flexibility, and adaptability - Quick learner with a growth mindset - Personable and approachable creating positive team and guest interactions - Currently enrolled in Intermediate Accounting having finished previous accounting courses
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Yosemite Bum
Tustin
04.2025 - Current
- Resolve complaints through effective communication and problem-solving skills.
- Utilize a complex warehouse operating system to process orders. and manage customer profiles
- Manage incoming calls, ensuring timely responses to customer needs.
- Answer customer inquiries and provide accurate information regarding products and services.
Shift lead
Sender One Climbing
10.2021 - 04.2025
- Foster a safety-first attitude while maintaining a wholesome and inclusive climbing environment
- Facilitate daily tasks with a team ensuring shifts run smoothly and efficiently
- Handle customer concerns and requests with care and an aptitude for finding appropriate solutions
- Supervised daily operations and ensured adherence to safety protocols.
Certified Closing Expert
Mendocino Farms, Fast Casual Restaurant, Tustin
Tustin
03.2021 - 06.2022
- Recognized as Employee of the Month for exceptional hospitality
- Balanced multiple responsibilities, including overseeing closing tasks and money handling
- Performed multiple roles during peak operating hours to ensure efficient and accurate service
Setup Associate
N2 Funding
Irvine
10.2020 - 03.2021
- Accurately setup and disclose loans promptly with attention to detail
- Communicated and collaborated closely with coworkers to maintain a cohesive work environment
- Maintained document accuracy through communication with brokers throughout loan setup
Education
Associate of Science - Business Administration 2.0
Irvine Valley College
Irvine, CA07-2025
Bachelor of Arts - Accounting, Ongoing
California State University, Fullerton
Fullerton, CASkills
- Team leadership
- Financial analysis
- Coaching and mentoring
- Daily reporting
- Creative problem solving
- Problem resolution
- Data entry
Timeline
Customer Service Representative
Yosemite Bum
04.2025 - Current
Shift lead
Sender One Climbing
10.2021 - 04.2025
Certified Closing Expert
Mendocino Farms, Fast Casual Restaurant, Tustin
03.2021 - 06.2022
Setup Associate
N2 Funding
10.2020 - 03.2021
Associate of Science - Business Administration 2.0
Irvine Valley College
Bachelor of Arts - Accounting, Ongoing
California State University, Fullerton
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