Alan Mirichigni, RSE
Alliston,ON
Summary
Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Licensed Automotive Technician with 23 years of experience in field. Positive individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives. Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities.
Overview
23
23
years of professional experience
Work History
Licensed Automotive Technician/Logistics Driver
Xtreme Tire Garage
01.2008 - Current
- Responsible for delivery of tires, parts and other automotive items to customers and ensuring that all outgoing and incoming product is accompanied by paper work
- Organize documentation such as payments, delivery confirmation receipts and give to appropriate personnel
- Working on specialty projects assigned by employer
- Assist in building maintenance and construction
- Represent the company by being respectful to customers and professional in the work place and community
- Assist in the setup and tear down of company events both on and off site
- Streamlined repair process for better time management and increased productivity.
- Completed specialized training courses to stay current on industry trends and broaden skillset.
- Collaborated with service advisors to provide accurate estimates and high-quality customer service.
- Skilled in repair and maintenance of automobiles, vans and trucks, antique vehicles, domestics and imports
- Implemented cost-saving measures by recommending alternative parts or repair solutions without compromising safety or performance outcomes.
- Experienced in diagnosing performance problems
- Participate in continuous training and professional development activities to maintain current knowledge of rapidly advancing automotive technologies
- Strong problem solving skills and commitment to quality workmanship
- Advanced skills in tire mounting, repairs, balancing as well as all Tire Pressure Monitoring Systems
- Provided roadside assistance for customers in need
- Forklift operator.
Fleet Coordinator
427 Auto Collision
01.2007 - 01.2008
- Manage multiple dealership accounts and ensure that all repairs are completed by targeted date
- Responsible for examining damaged vehicles for determining unit repair costs
- Accurately prepare work orders by using Mitchell Shop Manager and prepare estimates with Mitchell E-claims programs
- Examine finished vehicles to ensure that all repairs are to company standards.
Licensed Automotive Service Technician
Square One Certigard
01.2001 - 01.2007
- Experienced in all facets of repairing automobiles, such as working with cooling systems, fuel systems, suspension and steering systems, exhaust systems, hydraulic brakes, also tire maintenance, rotor resurfacing, bearing replacement and front-end alignment and all aspects of automotive repairs
- Successfully diagnosed and repaired of 15-20 vehicles per week and completed work in less than specified allotted time
- Took charge of front desk when designated person was not available, greeted customers, scheduled service appointments and received vehicle information.
Education
Automotive Service Technician -
Mohawk College
Hamilton, ON01.2004
Ontario Secondary School Diploma -
John Cabot High School
Mississauga, ON01.2001
Skills
- 23 Years experience in the automotive industry Highly skilled and dependable with hands-on experience and excellent training to perform service, diagnostics, and repairs on domestic and imported automobiles and light trucks Advanced computer skills in Microsoft Office, Mitchell1 On Demand, Mitchell Shop Manager, Mitchell E-claims, Shop Key and basic knowledge of Costar Shop Management software Strong organizational skills and the ability to handle several tasks simultaneously without sacrificing quality service Excellent customer service skills, which enable me to deal effectively with customers
- Vehicle inspection knowledge
- Organizational abilities
- Documentation accuracy
Accreditations
- Licensed Automotive Service Technician, Interprovincial Seal
- Valid Ontario Drivers License “G” Class
- W.H.M.I.S Generic Instruction Training – Expiring March 4, 2014
- Fork Lift Truck Safety
References
References available upon request
Timeline
Licensed Automotive Technician/Logistics Driver
Xtreme Tire Garage
01.2008 - Current
Fleet Coordinator
427 Auto Collision
01.2007 - 01.2008
Licensed Automotive Service Technician
Square One Certigard
01.2001 - 01.2007
Automotive Service Technician -
Mohawk College
Ontario Secondary School Diploma -
John Cabot High School
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