Alan Mendez
Hawthorne
Summary
Dynamic and detail-oriented professional with a proven track record at Best Buy, excelling in customer relations and team collaboration. Recognized for enhancing operational efficiency and implementing effective problem-solving strategies. Adept at multitasking and maintaining safety standards, contributing to a positive customer experience while achieving pick and pack goals.
Overview
4
4
years of professional experience
Work History
Product Flow Specialist
Best Buy
07.2023 - Current
- Collaborated with team members to achieve daily pick and pack goals.
- Used scanners to quickly locate and track items in warehouse.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Maintained store assets with effective loss prevention strategies.
- Greeted customers and directed to requested products.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Stocked designated items on shelves, end caps and displays.
- Interacted with guests in friendly and knowledgeable way.
Crowd Controller
Contemporary Services Corporation.
08.2022 - 06.2024
- Calmly handled emergency situations, providing clear instructions to attendees and coordinating with first responders as needed.
- Maintained crowd control during events, ensuring a safe and enjoyable experience for all attendees.
- Enhanced venue safety by conducting thorough checks and monitoring entry points.
- Reduced incidents of disorderly conduct by implementing effective communication techniques when dealing with difficult situations.
- Mitigated conflicts among attendees through diplomacy and conflict resolution skills, fostering a peaceful environment for all guests.
- Used metal detectors or performed pat-downs and bag searches.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Order Picker
Amazon
08.2021 - 02.2023
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
Education
Associate of Science - Business Administration And Management
El Camino College
Torrance, CA06-2025
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Team collaboration
- Continuous improvement
- Time management
- Attention to detail
- Multitasking
Timeline
Product Flow Specialist
Best Buy
07.2023 - Current
Crowd Controller
Contemporary Services Corporation.
08.2022 - 06.2024
Order Picker
Amazon
08.2021 - 02.2023
Associate of Science - Business Administration And Management
El Camino College
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