Summary
Overview
Work History
Education
Skills
Timeline
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Alan Martinez

Wilmington,CA

Summary

Driven Help Desk Support Technician and Warehouse Lead at Mainfreight, I excel in remote support and fostering teamwork. Leveraging skills in software installation and customer service, I've enhanced IT and warehouse efficiencies, negotiated key vendor contracts, and ensured seamless onboarding and training, demonstrating a keen attention to detail and problem-solving prowess.

Overview

6
6
years of professional experience

Work History

Help Desk Support Technician

Mainfreight
09.2023 - Current
  • Managed inventory control for IT equipment, ensuring availability of critical resources when needed for repairs or replacements.
  • Supported the onboarding of new employees by setting up workstations and providing training on internal systems, ensuring a smooth transition into the organization.
  • Created user accounts and assigned permissions.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed, configured and maintained computer systems and network connections.
  • Provided remote support for users across multiple locations, ensuring consistent service levels regardless of location.
  • Developed strong relationships with vendors and suppliers, negotiating favorable contracts for hardware and software purchases.
  • Supported end-users during major system upgrades, providing clear communication throughout the process to minimize disruptions.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed and maintained several servers using WSUS
  • Effectively handled increased call volume during new software rollouts.
  • Installed/Uninstalled servers at different branches,

Warehouse Lead

Mainfreight Logistics
11.2018 - 09.2023
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Supervised warehouse operations by managing employees during shifts.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
  • Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Ensured timely order fulfillment by closely monitoring shipping schedules and coordinating with carriers.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Maintained top performance standards while working in hot warehouse environment.
  • Won "Best Attitude" award within the branch.

Education

No Degree - Cyber Security

California State University - Long Beach
Long Beach, CA
08.2023

High School Diploma -

San Pedro High School
San Pedro, CA
06.2017

Skills

  • Remote Support
  • Software Installation
  • Customer Service
  • User Training
  • Attention to Detail
  • Active Listening
  • Problem-Solving
  • Friendly and Patient
  • Microsoft Windows and Office
  • Teamwork and Collaboration

Timeline

Help Desk Support Technician

Mainfreight
09.2023 - Current

Warehouse Lead

Mainfreight Logistics
11.2018 - 09.2023

No Degree - Cyber Security

California State University - Long Beach

High School Diploma -

San Pedro High School

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Alan Martinez