Alan Hester

• Provided personalized recording, mixing, and mastering services for clients ranging from independent artists to podcast creators, ensuring high-quality deliverables
• Maintained clear and professional communication with clients through every phase of the production process, including pre-production planning, revision rounds, and final delivery
• Managed client expectations, deadlines, and project scope to ensure satisfaction and repeat business
• Delivered technical support to clients during remote sessions and live recording environments, troubleshooting equipment and software issues quickly and professionally

Collaborated closely with management and kitchen staff to uphold fine dining standards

• Consistently exceeding guest expectations through attentiveness and refined service
• Anticipated guest needs proactively, resulting in high levels of customer satisfaction
• Effectively upsold premium items and add-ons, resulting in a boost in sales and retention

• Supervised and supported a team of servers, ensuring consistent execution and smooth front-of-house operations
• Demonstrated in-depth knowledge of menu items, including wine pairings, and made personalized recommendations to enhance the dining experience
• Efficiently managed multiple tables and coordinated with kitchen staff to ensure timely service and order accuracy
• Trained and mentored new staff members, fostering a culture of teamwork and service

• Supported the manager in running an efficient, professional, safe, and profitable operation
• Prepared and served specialty coffee drinks and teas, and upsold recommended pastries to match the beverage order
• Trained and mentored new hires in coffee-making techniques, customer service, and equipment maintenance
• Managed and maintained store inventory by receiving and stocking supplies as well as retail products
• Oversaw and assisted in maintaining a clean workstation

• Delivered world-class customer service to all customers with a positive attitude
• Attention to detail while working in a fast-paced, high-pressure environment
• Demonstrated effective communication, interpersonal skills, punctuality, and excellent teamwork
• Assisted with the coordination of package delivery to ensure organization and timely delivery