Alan Gardner
San Diego
Summary
Experienced higher education professional with 15 years in student advisement and counseling, guiding students from enrollment to graduation. Consistently achieved or surpassed monthly enrollment targets while providing training and mentorship to new staff members.
Results-oriented professional skilled in loss mitigation and program coordination, specializing in risk management and customer service. Proven track record in developing individualized treatment plans and managing participant caseloads to enhance rehabilitation outcomes and compliance rates across diverse sectors.
Overview
1
1
Certification
36
36
years of professional experience
Work History
Case Manager
Geo Group, Inc.
San Diego
07.2022 - Current
- Conducts risk/need assessments and creates individual treatment plans for each assigned participant.
- Developed and monitored participant programs, facilitating group and individual meetings using motivational interviewing techniques to support successful rehabilitation.
- Manages a participant caseload using principles of the 'What Works' system.
- Met regularly with participants, documenting progress and regression in company database to inform treatment adjustments.
- Conducted orientation meetings with new participants, explaining program rules and regulations to ensure understanding and compliance.
- Verbally explains the participant contract in detail to ensure that the participant understands his/her responsibilities.
- Created and organized participant schedules based on individual needs and program requirements. and specifies all approved activities based on sentencing information.
- Authorized temporary changes to participant schedules to accommodate unforeseen circumstances. for activities and monitored participant compliance with alcohol and/or drug counseling.
Senior Military Enrollment Specialist
California Institute Of Applied Technology
San Diego
03.2025 - 07.2026
- Guided prospective military students through enrollment processes and documentation requirements to ensure compliance and timely registration.
- Processed Title IV documents and coordinated with VA education benefits specialists to facilitate student access to funding.
- Evaluated transfer credits to ensure alignment with program requirements and maximize students' academic progress.
Senior Military Enrollment Advisor
Ashford University
San Diego County
08.2008 - 03.2025
- Guided prospective students through enrollment processes and program options.
- Assisted prospective students in assessing readiness and capability for success in diverse academic programs.
- Guided students in financial planning for college education and delivered ongoing support throughout their educational journey.
- Provided personalized support to students during admissions and orientation phases.
- Collaborated with academic departments to ensure accurate program information.
Loss Mitigation Lead
Accredited Home Lenders
San Diego
02.2002 - 08.2008
- Establish and implement loss mitigation processes on all 60 through 150+ non-performing mortgage accounts.
- Managed and trained 20 loss mitigators, overseeing a $600 million portfolio and supplying critical statistical insights and feedback to corporate managers.
- Established and maintained goal setting for staff, coordinating efforts to consistently meet and exceed pre-established objectives.
- Acquired extensive knowledge of deed in lieu of foreclosure, short pay-offs, write-downs, loan rehabilitation, and modifications through ongoing training and research.
- Coordinated transition of foreclosed properties into REO and liquidation, facilitating efficient asset management.
- Gained a thorough understanding of fair debt collection practices and developed skills in civil torts, small claims, writs, fraud, skip tracing, and subrogation through practical experience.
Subrogation and Loss Mitigation Analyst
Insurance Company of the West
San Diego County
06.1998 - 12.2002
- Implement loss mitigation strategies to determine options to reduce liability and recovery losses resulting from surety, property, municipal, personal and automotive claims.
- Managed and trained new hires, overseeing a portfolio of 600 million in receivables to ensure compliance and optimize recovery efforts.
- Well versed in all fair debt collection practices; highly skilled in civil torts, small claims, writs, fraud, skip tracing, subrogation and arbitration.
- Established goal-setting techniques for staff, coordinating efforts to exceed receivables while reducing liabilities and legal exposure.
- Coordinated transition of torts, small claims and arbitration files into an integrated national database, enhancing accessibility and data management.
- Provided statistical data and feedback to corporate managers to inform decision-making.
Account Manager
Ford Motor Credit
San Diego
02.1990 - 09.1997
- Contact borrowers to resolve delinquent accounts to prevent repossession and losses to the company.
- Managed and maintained auto loan accounts with 30-120 days delinquency to minimize losses.
- Utilized effective communication and listening skills to resolve conflicts and reduce delinquency, while training new hires over 90 days.
- Coordinated skip-tracing techniques to locate and recover collateral in collaboration with external recovery agents.
Education
Masters of Science - Criminal Justice with an emphasis on Corrections Administration
Ashford University
San Diego, CA03-2019
Applied Behavioral Science - Criminal Justice
National University
San Diego, CA04-2003
Skills
- Participant Assessment
- Risk Management
- Documentation Review
- Program Coordination
- Customer service
- Educational Counseling
- Management
- Leadership
- Military Experience
- Teaching
- Salesforce
- Conflict management
- Loss Prevention
- Writing Skills
- Forecasting
Certification
- Driver's License
- CPR Certification
- BLS Certification
- Basic First Aid certificate
- Secret Clearance
Languages
English
Additional Information - Work Authorization
Authorized to work in the US for any employer
Military Service
E-4, USN, United States
Awards
Golden Key Honor Society, 03/19, Golden Key is the world's largest collegiate honor society. Membership into the Society is by invitation only and applies to the top 15% of college and university sophomores, juniors and seniors, as well as top-performing graduate students in all fields of study, based solely on their academic achievements.
Timeline
Senior Military Enrollment Specialist
California Institute Of Applied Technology
03.2025 - 07.2026
Case Manager
Geo Group, Inc.
07.2022 - Current
Senior Military Enrollment Advisor
Ashford University
08.2008 - 03.2025
Loss Mitigation Lead
Accredited Home Lenders
02.2002 - 08.2008
Subrogation and Loss Mitigation Analyst
Insurance Company of the West
06.1998 - 12.2002
Account Manager
Ford Motor Credit
02.1990 - 09.1997
Masters of Science - Criminal Justice with an emphasis on Corrections Administration
Ashford University
Applied Behavioral Science - Criminal Justice
National University