Alan Gallegos
Rancho Cucamonga
Summary
Branch Operations Manager at Fastenal with strong expertise in vendor management and staff training. Demonstrated success in improving operational efficiency and effectively resolving conflicts. Proficient in financial reporting and performance evaluation, ensuring compliance and accuracy. Focused on creating a collaborative team environment while achieving measurable results.
Overview
11
11
years of professional experience
Work History
Branch Operations Manager
Fastenal
Rancho Cucamonga
03.2021 - Current
- Trained staff on operational procedures and customer engagement techniques.
- Coordinated with vendors to maintain supply levels and service quality.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Monitored staff performance and provided feedback.
- Processed vendor invoices accurately and timely using accounting software.
- Reviewed purchase orders for compliance with company policies and procedures.
- Communicated with vendors to resolve discrepancies and ensure timely payments.
- Assisted in preparing financial reports for management review and analysis.
- Supported audits by providing requested documentation and responding to inquiries.
- Review high-dollar and complex invoices for accuracy, proper documentation, and budget availability.
- Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.
Warehouse/Receiving Associate
HD Supply White Cap
Corona
08.2018 - 03.2021
- Demonstrated knowledge of C&I related products to enhance operational effectiveness.
- Fulfilled and processed UPS World Ship orders accurately and efficiently.
- Managed vendor communications and scheduled appointments with brokers.
- Oversaw receiving shipments to ensure timely inventory updates.
Team Lead
Moss Bros. Chrysler Jeep Dodge RAM San Bernardino
San Bernardino
07.2017 - 03.2018
- Gathered and verified all required customer information for tracking purposes.
- Led warehouse improvement initiatives to advance operational efficiencies.
- Moved freight, stock, other materials to/from storage and loading docks.
- Redirected shipments in route in response to customer requests.
Driver Technician
Apria Healthcare
Riverside
03.2017 - 07.2017
- Determined the most cost-effective procedures and routes for shipments.
- Took corrective action in the case of accidents and delays to minimize extra expenses.
- Communicated with dispatchers, warehouse, and customers regarding outgoing orders.
Team Lead
Moss Bros. Chrysler Jeep Dodge RAM San Bernardino
San Bernardino
02.2016 - 03.2017
- Gathered and verified all required customer information for tracking purposes.
- Led warehouse improvement initiatives to advance operational efficiencies.
- Moved freight, stock, other materials to/from storage and loading docks.
Supervisor/ GSTL
Target
Fontana
08.2014 - 02.2016
- Provided instructions, coaching, and motivation to all employees during shift.
- Provided an elevated customer experience to generate a loyal clientele.
- Effectively communicated with and supported sales, marketing, and administrative teams on a daily basis.
Education
Chaffey College -
Chaffey College
Rancho Cucamonga, CA01.2015
GED -
Etiwanda High School
Rancho Cucamonga, CA01.2013
Skills
- Safety procedures expertise
- Vendor management
- Staff training
- Operational efficiency
- Financial reporting
- Dependability and reliability
- Multitasking ability
- Mathematical and measuring skills
- Computer proficiency
- Fast-paced data entry
- Forklift certification
- Effective communication
- Team building
- Conflict resolution
- Purchase order review
- Inventory coordination
- Audit support
- Invoice processing
- Performance evaluation
Awards
- Promoted to supervisor and lead position
- Employee of the month
- Promoted to Management
Languages
- Fluent in English
- Fluent in Spanish
Timeline
Branch Operations Manager
Fastenal
03.2021 - Current
Warehouse/Receiving Associate
HD Supply White Cap
08.2018 - 03.2021
Team Lead
Moss Bros. Chrysler Jeep Dodge RAM San Bernardino
07.2017 - 03.2018
Driver Technician
Apria Healthcare
03.2017 - 07.2017
Team Lead
Moss Bros. Chrysler Jeep Dodge RAM San Bernardino
02.2016 - 03.2017
Supervisor/ GSTL
Target
08.2014 - 02.2016
Chaffey College -
Chaffey College
GED -
Etiwanda High School