Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alan Cruz Del Real

Los Angeles

Summary

Dedicated Customer Service Representative with proven skills in problem resolution and order processing. Expertise in bilingual communication and active listening ensures exceptional customer satisfaction.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

QX Logistix LLC
Vernon, CA
12.2020 - 04.2026
  • Resolved customer inquiries through phone and email, ensuring timely and accurate responses.
  • Managed order processing and tracking using CRM systems to enhance customer satisfaction.
  • Trained new team members on company policies and service protocols to ensure consistent performance.
  • Collaborated with logistics teams to streamline delivery processes and reduce delays in shipments.

Crew Member

AMC Theatres
Los Angeles, CA
09.2016 - 03.2020
  • Delivered exceptional guest service by promptly addressing inquiries and resolving issues.
  • Operated point-of-sale systems to efficiently process transactions and manage cash handling.
  • Maintained cleanliness and organization of theaters, ensuring a welcoming environment for patrons.
  • Collaborated with team members to execute seamless opening and closing procedures for operations.

Education

Associate of Arts - Social Sciences

East Los Angeles College
Monterey Park, CA

Associate of Science - Comparative Literature

East Los Angeles College
Monterey Park, CA

Bachelor of Arts - Sociology

California State University, Long Beach
Long Beach, CA
05.2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft Excel
  • Order processing
  • Bilingual
  • Problem resolution
  • Interpersonal Skills

Languages

Spanish

Timeline

Customer Service Representative

QX Logistix LLC
12.2020 - 04.2026

Crew Member

AMC Theatres
09.2016 - 03.2020

Associate of Arts - Social Sciences

East Los Angeles College

Associate of Science - Comparative Literature

East Los Angeles College

Bachelor of Arts - Sociology

California State University, Long Beach
Alan Cruz Del Real