Dedicated Customer Service Representative with proven skills in problem resolution and order processing. Expertise in bilingual communication and active listening ensures exceptional customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
QX Logistix LLC
Vernon, CA
12.2020 - 04.2026
Resolved customer inquiries through phone and email, ensuring timely and accurate responses.
Managed order processing and tracking using CRM systems to enhance customer satisfaction.
Trained new team members on company policies and service protocols to ensure consistent performance.
Collaborated with logistics teams to streamline delivery processes and reduce delays in shipments.
Crew Member
AMC Theatres
Los Angeles, CA
09.2016 - 03.2020
Delivered exceptional guest service by promptly addressing inquiries and resolving issues.
Operated point-of-sale systems to efficiently process transactions and manage cash handling.
Maintained cleanliness and organization of theaters, ensuring a welcoming environment for patrons.
Collaborated with team members to execute seamless opening and closing procedures for operations.