Alan Burke
Toronto,Ontario
Summary
Detail-oriented professional experienced in administrative settings. Articulate and patient with strong collaboration skills. Known for balancing efficiency and accuracy. Seeking an entry-level IT support professional role in Information Technology. Recently completed the Google IT Support Professional Certificate. This eight-month IT support program covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ADM Data Entry Clerk
IBM Canada
Toronto, ON
01.2019 - Current
- Managed and maintained digital and physical archives, ensuring accurate data entry and retrieval processes.
- Undertook routine maintenance on office hardware, including printers and computers, and effectively coordinated with IT support to resolve significant issues.
- Implemented and utilized database management systems like Microsoft Excel and cloud storage services like Microsoft OneDrive to streamline data storage and access.
- Performed data entry from paper documents, emails, and tape drives into computer systems.
Education
Google IT Support Professional Certificate - Information and Computer Systems
Coursera
Online07.2024
PC Technician Certificate -
George Brown College
Toronto, Ontario09.2019
Skills
- Technical Troubleshooting
- Adaptability and Flexibility
- Network Administration
- System Administration
- Hardware and software installation
- Attention to Detail
- Time Management
- Reliability
- Technical Support
- Customer Support
Accomplishments
- Organized and processed 400 GB to 6TB of data for clients Laurentian Bank and Desjardins.
- Maintained onsite operations during the COVID-19 pandemic
Certification
- Windows Server 2016
- Network Fundamentals
- Linux Administration Support
Timeline
ADM Data Entry Clerk
IBM Canada
01.2019 - Current
Google IT Support Professional Certificate - Information and Computer Systems
Coursera
PC Technician Certificate -
George Brown College
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