Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Alan Burke

Toronto,ON

Summary

A detail-oriented and tech-savvy professional with five years of experience in data entry and a recently acquired Google IT Support Professional Certificate. This hands-on IT support program covers customer service, troubleshooting, networking, system administration, operating systems, and security.Seeking to leverage strong problem-solving skills, which have honed over the years, technical knowledge, and hands-on experience in IT support to transition into an entry-level System Administrator role.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Data Entry Clerk

IBM
01.2019 - Current
  • Organized, sorted, and checked input data against original documents and tape drives.
  • The database and cloud service were used as vital tools for record-keeping, document scanning, and tape drives to preserve organizational information.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Verified the accuracy of data entered into the system to produce error-free reports.
  • Processed documents and tape drives and saved them in the database and cloud service. This is an essential task that helps us keep records of our organizational information.
  • Sent completed entries for evaluation and final approval.

Front End Service Clerk

Loblaws
10.2012 - 01.2018
  • Implemented and developed customer service training processes.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Followed up with customers about resolved issues to maintain high customer service standards.

Education

PC Technician Program Certificate - Computer Networking

George Brown College
Toronto, ON
09.2019

Skills

  • Technical Support
  • Wireless Networking
  • Network Troubleshooting
  • Meticulous attention to detail
  • Backup and recovery
  • Technical education
  • Data Processing
  • Administrative Support

Accomplishments

  • Maintained onsite operations during the COVID-19 pandemic
  • Organized and processed between 400GB and 6TB of data to databases in cloud services

Certification

  • Google IT Support Professional Certificate, Coursera - 2023-2024
  • Network Fundamentals, George Brown College-2020-2021
  • Linux Administration Support, George Brown College - 2019-2020

Timeline

Data Entry Clerk

IBM
01.2019 - Current

Front End Service Clerk

Loblaws
10.2012 - 01.2018

PC Technician Program Certificate - Computer Networking

George Brown College

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