Alan Bockarie-Lansana

OJ' Restaurant

Seoul., Seoul

09.2023 - 02.2024

Resolved customer complaints professionally and efficiently, resulting in higher customer retention rates.
Handled cash transactions accurately, ensuring proper accounting at end of each shift.
Developed strong rapport with regular customers, contributing to increased repeat business.
Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
Contributed to overall positive work culture by fostering collaborative relationships with coworkers across all departments.
Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
Trained new employees on restaurant procedures, promoting cohesive and efficient team environment.
Provided exceptional customer service during high-volume shifts, maintaining calm demeanor under pressure.
Discussed menu items with customers and suggested promotional items to increase sales.
Counted cash drawer before shift and balanced at end of shift to reconcile sales.
Assisted in developing new menu items to reflect restaurant's style and standards.
Performed regular maintenance tasks on equipment to ensure optimal functionality during busy periods