ALAN ARGUE
Sherwood Park,AB
Summary
Results-focused, IT Professional with 16 years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Highly-effective communicator and contributor to key partnerships, projects and collective team objectives. Seasoned IT professional with exceptional leadership and management skills. Well-organized, systematic and diplomatic in building consensus and spearheading teams. Specializes in IT Service Management planning and implementation, earned the ITIL v4 Strategic Leader certification in 2022.
Overview
24
24
years of professional experience
Work History
IT Applications Manager
APEGA
Edmonton, AB
02.2019 - Current
- Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
- Identified and acted on opportunities to improve and update software and systems.
- Developed and implemented system lifecycle methodologies to produce systems of high quality.
- Established and supervised the creation and operation of IT processes based on the ITIL framework.
- Maintained close connection with project managers and staff members to quickly identify and resolve problems.
- Recruited, trained and supervised IT Applications department staff.
- Provided company users with technical support for IT incidents, problems and service requests.
- Met with users, vendors and technicians to determine computing requirements.
- Reviewed and approved project plans prior to implementation.
- Worked with the IT Director to create an IT plan that ensured the department can meet business expectations for service and project delivery
- Defined project roles and cost estimates for budget planning
- Located new vendors and negotiated favorable rates for contract resources
- Worked collaboratively across departments to find the cost effective solutions for business problems
- Identified weaknesses in people, processes and technology that can be corrected to improve the overall performance of the IT department
- Led development, testing and implementation of IT activities to ensure alignment to project expectations
- Worked with project managers to ensure project outcomes met the expectations of the business areas
- Communicate effectively with the IT Director and APEGA executives regarding projects and other activities
- Ensured applications are available and provide efficient service that meets expectations for APEGA
- Ensured adequate staff levels to meet the expectations of the business for support and project delivery
- Managed the overall workload in IT Applications to ensure service levels are achieved
- Enforced the use of the IT ticketing system to ensure IT is effectively tracking, responding to, and resolving incidents and requests in a timely manner
IT Manager
Hi Tech Seals Inc
10.2013 - 02.2019
- I led a team of IT professionals, delivering IT services to 150 employees across 7 offices in North America
- Advised the company owner on the strategic direction of IT systems and services
- Influenced the creation of a focused strategic plan that the organization could accomplish with the resources available
- Delivered innovative solutions to business problems, striving to improve business processes by eliminating inefficiency and automating tasks when cost effective
- Always looked for ways to tie unrelated activities together – an improvement in one area may create an opportunity to improve in another area
- Created and implemented IT policies to support the overall company strategic direction
- Ensured proposed solutions met business needs by actively participating in identifying requirements and designing appropriate technical solutions
- Managed project progress to ensure on time delivery and the overall effectiveness of the solution
- Dealt with project issues, technical, process or human to ensure the success of the project
- Managed the vendor relationships with several large vendors to ensure Hi Tech was receiving value
- Managed the day to day operation of the computing environment, ensuring the availability of systems
- Created the company Disaster Recovery and Business Continuity Plans and tested them on a regular schedule
- Ensured support is timely, effective and widely available
- Deployed support tools to increase the effectiveness of team members
- Implemented an IT Ticketing System with Knowledge Base
IT Management (Various Positions)
Enbridge Pipelines Inc
Edmonton, AB
08.2000 - 08.2012
- In my last position with Enbridge, I led IT Operations with an operating budget of $30M+, and approximately 120 IT professionals organized into 11 teams
- Reported to IT Director on all issues, requirements, and any points of interest
- IT Operations earned a staff engagement score of 80% in the company engagement survey
- Managed the production environment of all computing processes within the organization, ensuring business functionality
- Developed and implemented a suite of transformational ITSM processes for the management of the computing environment, including Incident Management, Problem Management, Service Level Management, Change Management and Service Catalogue Management processes
- Communicated with 4 direct reports, ensuring the continuous and efficient performance of a specialized IT staff including server specialists, desktop specialists and applications developers
- Spearheaded relationship with a new Service Desk vendor, building an affiliation rooted in trust
- Led & coordinated the effective infrastructure design and rollout of Windows 7 on 4,000+ desktops.
Education
ITIL Strategic Leader -
ITIL
04.2022
ITIL V4 Managing Professional -
ITIL
04.2020
Certified ITIL V3 Expert -
ITIL
01.2011
Operations Management -
Queens University
01.2009
Diploma - Network Technician & Network Specialist
CDI College
01.1998
Skills
- Team Leadership & Supervision
- Team Building
- Project Leadership
- Scope Definition
- Vendor Negotiation
- Critical Thinking
- Customer Service
- Problem Resolution
- Relationship Building
- Active Listening
- Training & Development
- Good Work Ethic
- Team Management
- Supervision and Leadership
References
References available upon request
Timeline
IT Applications Manager
APEGA
02.2019 - Current
IT Manager
Hi Tech Seals Inc
10.2013 - 02.2019
IT Management (Various Positions)
Enbridge Pipelines Inc
08.2000 - 08.2012
ITIL Strategic Leader -
ITIL
ITIL V4 Managing Professional -
ITIL
Certified ITIL V3 Expert -
ITIL
Operations Management -
Queens University
Diploma - Network Technician & Network Specialist
CDI College
Similar Profiles
DIANA OPDEBECKDIANA OPDEBECK
EVENT COORDINATOR at APEGAEVENT COORDINATOR at APEGA
Tomide LeshiTomide Leshi
Event Analyst at APEGAEvent Analyst at APEGA
Corey AndersonCorey Anderson
Addiction Counsellor at Recovery Alberta - Outpatient ClinicAddiction Counsellor at Recovery Alberta - Outpatient Clinic