Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Alan Aledia

Fullerton

Summary

ServiceNow Developer recognized for exceptional productivity and efficient task execution. Specialized in system integration, application UI configuration, and platform development, leading to successful project outcomes. Strong problem-solving abilities, teamwork skills, and effective communication ensure precise and professional achievement of objectives.

Overview

19
19
years of professional experience

Work History

Project Manager

AECOM
Los Angeles
06.2018 - 03.2025
  • Administered and supported HR and CSM modules of ServiceNow for over 60,000 global users.
  • Enhanced ServiceNow platform through continuous improvements and new service configurations.
  • Supported ServiceNow from Jakarta release in 2017 to Xanadu in Q4 2024, including monthly patch updates.
  • Managed ServiceNow Knowledge team, overseeing content lifecycle and quality assurance.
  • Implemented and maintained NICE VCC IVR platform across 16 countries worldwide.
  • Coordinated user acceptance testing for all platform upgrades, ensuring full regression compliance.
  • Developed dashboards, data analytics, and reports to support various HR and Finance COEs.

Manager, Support & Web

AECOM
Los Angeles
05.2006 - 05.2017
  • Delivered end-user support for various SalesForce applications within SalesForce Centers of Excellence.
  • Managed support and maintenance of Okta, authenticating over 60,000 users to 100+ applications globally.
  • Administered user accounts and provided support for Box, a cloud-based storage and collaboration tool.
  • Maintained several legacy web applications, ensuring functionality for a global user base.
  • Oversaw support and maintenance of global SharePoint collaboration farms, enhancing team productivity.

Education

Economics

University of California, Los Angeles
Los Angeles, CA

Skills

  • ServiceNow administration
  • ServiceNow development
  • ServiceNow implementation
  • Project management
  • Service catalog management
  • Agile methodology
  • Requirements gathering
  • User acceptance testing
  • Change management
  • Release management
  • Performance analytics
  • Dashboard creation
  • Report generation
  • Workflow design
  • Team collaboration
  • Effective communication
  • Problem solving
  • Attention to detail

Affiliations

  • I love travelling, photography and cycling. Each has been a passion of mine and allows me to experience different places and cultures, and each brings a variety to my life that keeps my constant curiosity piqued.
  • "I wanted to live deep and suck out all the marrow of life" is a quote I live by, and that no matter whether I'm at work or at home with my family, I want to devote my best efforts to extracting the fullest experience I can with the time that I have.

References

References available upon request.

Timeline

Project Manager

AECOM
06.2018 - 03.2025

Manager, Support & Web

AECOM
05.2006 - 05.2017

Economics

University of California, Los Angeles

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Alan Aledia