Aziz Suraiya
Maple Ridge,BC
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
27
27
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE ASSOCIATE
Acme Foods
04.2014 - 08.2023
- Responded to customer calls and emails to answer questions about products and services
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products
- Developed and actualized customer service initiatives to decrease wait times
- Executes excellent sales floor merchandising and selling.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Customer Service Associate
J & L Market
04.2000 - 03.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Tutor
Home Tutoring
01.1997 - 04.1999
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
Education
High School Diploma -
St John's High School
Mumabi India06.1985
Skills
- Account management
- Stock management
- Courteous with Strong Service Calm and Professional Under Mindset Pressure
- Complaint resolution
- Multitasking and Prioritization
- Customer Relationship Management
- Creative problem solving
- Corrective Actions
- Administrative support
- First-Tier Technical Support
- Money handling abilities
- Document and Records Management
Certification
Intermediate computer skill(Knowledge of word ,excel ,google)
Typing 40 WPM
Additional Information
- Volunteering services at Ismail's community Center
- 1Providing transportation to and from church for regular prayers
- 2. Running food bank
- 3. Tutoring Kids on weekend for Math's and Science
Languages
English
Native or Bilingual
Hindi
Full Professional
Gujarati
Professional Working
Timeline
CUSTOMER SERVICE ASSOCIATE
Acme Foods
04.2014 - 08.2023
Customer Service Associate
J & L Market
04.2000 - 03.2014
Tutor
Home Tutoring
01.1997 - 04.1999
High School Diploma -
St John's High School