ALAKSHENDER BALI
Surrey,Canada
Summary
Detail-oriented operations professional with hands-on experience supporting daily production, logistics, dispatch, and compliance-driven operations in fast-paced environments. Proven ability to coordinate teams, maintain accurate operational records, enforce safety and quality standards, and support continuous operations across multiple shifts. Strong background in dispatching, scheduling, inventory tracking, equipment monitoring, and regulatory compliance. Adaptable, organized, and eager to grow within a production-focused and sustainability-driven operation.
Overview
4
4
years of professional experience
Work History
Team Lead
GoBolt
Delta, Canada
05.2025 - Current
- Led daily fulfillment and parcel transportation operations to achieve merchant performance metrics and SLA targets.
- Ensured strict SOP compliance through audits, issue identification, and corrective action tracking.
- Prepared operational reports to monitor throughput, delays, and facility utilization.
- Managed vehicle readiness and facility records to reduce downtime and support seamless operations.
- Collaborated with engineering and operations teams to implement process improvements for measurable efficiency gains.
- Demonstrated urgency in meeting management expectations during peak operations.
- Proactively identified and addressed operational failures, maintaining service quality and delivery commitments.
- Supported last-mile dispatch and fulfillment workflows to ensure on-time delivery performance.
Operations Manager
FedEx Ground
Delta, Canada
09.2024 - Current
- Managed day-to-day operations in a high-volume logistics and production environment, ensuring compliance with safety, quality, and regulatory standards.
- Coordinated dispatching, scheduling, and fleet readiness to support continuous pickup and delivery operations.
- Maintained vehicle, equipment, and facility records in compliance with DOT regulations.
- Monitored operational KPIs, investigated deviations, and implemented corrective actions.
- Supervised and trained teams of 30+ employees and roaster of 100+ employees, supporting productivity, quality output, and safety compliance.
- Supported sanitation, facility cleanliness, and preventive maintenance reporting.
Operations Coordinator
FedEx Ground
Delta, Canada
12.2023 - 09.2024
- Coordinated daily operational workflows including dispatch, route planning, and pickup & delivery execution.
- Managed scheduling and route preparation for 110+ drivers, ensuring optimal coverage, efficiency, and on-time performance.
- Assisted with dispatching and real-time operational adjustments to address delays, volume fluctuations, and service disruptions.
- Reviewed employee timecards for accuracy and supported labor tracking.
- Maintained accurate production, inventory, inspection, and incident records.
- Supported compliance with internal policies and external regulatory requirements.
- Reported equipment malfunctions, delays, and operational issues to management.
Customs Associate
FedEx Ground
06.2023 - 12.2023
- Ensured accurate preparation and verification of shipping and customs documentation in compliance with federal regulations.
- Maintained detailed records to support audits, inspections, and regulatory requirements.
- Coordinated with internal operations, dispatch, and external partners to ensure smooth cross-border shipment flow.
- Supported compliance with customs laws, policies, and internal procedures to prevent delays and service disruptions.
- Liaised directly with CBSA (Canada Border Services Agency) and CBP (U.S. Customs and Border Protection) to resolve clearance issues, documentation discrepancies, and shipment holds.
- Demonstrated working knowledge of PARS (Pre-Arrival Review System) processes and port of clearance procedures to support timely cross-border shipment release.
Warehouse Associate / Package Handler
FedEx Ground & Lululemon
Delta, Canada
01.2022 - 12.2023
- Supported production operations (picking, packing, labeling, dispatch), performed physically demanding tasks (standing, lifting, bending, repetitive work), maintained cleanliness and safety standards, and used WMS/RF scanners for inventory accuracy and quality control.
Education
Post-Baccalaureate Diploma - International Supply Chain Management
Douglas College
New Westminster, BC, Canada01.2023
Bachelor of Commerce -
Guru Gobind Singh Indraprastha University
01.2020
Skills
- Operations Support
- Production Coordination
- Dispatching & Scheduling
- Team Supervision
- Quality Control
- Safety & Compliance
- Record Keeping
- Inventory Management
- Timecard Review
- SOP Adherence
- Equipment & Facility Monitoring
- Continuous Improvement
- KPI Reporting
- WMS
- Microsoft Excel
- Microsoft Word
- Route optimization
- Supply chain coordination
- Customs compliance
Availability
Full-time | Immediate
Operational leadership & strategic transition
Spearheaded critical operational transitions during company restructuring, ensuring seamless workflow continuity and efficiency. Played a pivotal role in establishing Langford Station by optimizing processes and resource allocation. Supported Calgary Station in warehouse and pickup & delivery (P&D) operations, enhancing service execution and logistics coordination. Led process optimizations at an additional station, resolving logistical challenges and streamlining operations for improved service standards. Partnered with cross-functional teams to uphold operational excellence and maintain service continuity amid organizational changes.
Additional Qualifications
- Valid Driver's License
- Eligible to work in Canada with no restrictions
- Physically capable of standing, walking, bending, and lifting up to 30 lbs
- Comfortable working on-site, across weekdays, weekends, and variable shifts
Timeline
Team Lead
GoBolt
05.2025 - Current
Operations Manager
FedEx Ground
09.2024 - Current
Operations Coordinator
FedEx Ground
12.2023 - 09.2024
Customs Associate
FedEx Ground
06.2023 - 12.2023
Warehouse Associate / Package Handler
FedEx Ground & Lululemon
01.2022 - 12.2023
Post-Baccalaureate Diploma - International Supply Chain Management
Douglas College
Bachelor of Commerce -
Guru Gobind Singh Indraprastha University