Alakbar Alakbarov
Toronto,Canada
Summary
I have worked as an IT support and network engineer for more than six years in Azerbaijan and Canada. I don't just fix computers; I also make sure that people can use them. I not only repair computers, but I also make sure the people using the computers can use them. I am proud to be a quick learner, a problem solver, whether it be dealing with a difficult server or helping a student with a computer software issue.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Specialist (Volunteer Practicum)
CDI College
Toronto, Canada
09.2024 - 12.2024
- Helped students and staff get back to work by quickly resolving issues with frozen apps, driver errors, and network drops.
- Ensured health within the hardware by doing everything from laptop upgrades to fixing printers and UPS systems.
- Assisted in troubleshooting hardware and software problems effectively.
IT Support Consultant
R.I.S.K. Company
Baku, Azerbaijan
12.2022 - 02.2023
- Installed and configured operating systems, including Windows 10, 11 and Linux distributions.
- Configured and troubleshot user accounts on network operating systems, including Windows Server 2008, 2012, and 2016.
- Set up virtualized environments using Hyper-V or VMware vSphere for testing purposes.
IT Help Desk Technician
Bastion.az
Baku, Azerbaijan
06.2021 - 11.2022
- Documented troubleshooting steps in the ticketing system accurately.
- I was responsible for the installation and configuration of new hardware, software, and peripheral devices.
- I provided technical support for Office 365 applications to enhance user productivity.
- Diagnosed and resolved user connectivity problems effectively.
Technical Support Engineer
iTech Group
Baku, Azerbaijan
07.2020 - 05.2021
- Trained end-users on software applications and best practices for usage.
- Provided remote assistance to end-users when needed.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Provided technical support to clients via phone and email communication.
IT Support Specialist
InSol (Insol.az)
Baku, Azerbaijan
12.2018 - 06.2020
- Managed user accounts and permissions in Active Directory environment.
- Configured network settings such as IP addresses, DNS servers and other related services.
- Configured computer networks using TCP and IP protocols, DHCP servers and other related technologies.
- Configured VLANs for segmenting different parts of the network for better security and reliability.
Education
Network Systems Engineer Diploma -
CDI College
Scarborough, ONAutomating Processes Diploma -
Azerbaijan State Marine Academy
Baku, AzerbaijanSkills
- Windows 10
- Windows 11
- Windows Server
- Linux
- Active Directory
- DHCP
- DNS
- Hyper-V
- VMware
- TCP/IP
- VLANs
- Office 365
- Network troubleshooting
- Hardware troubleshooting
- Technical troubleshooting
- Ticket management
Certification
- CompTIA: A+, Network+, Security+
- TestOut Pro: Client, PC, Security, Ethical Hacker, and Hybrid Server (Basic & Advanced)
Personal Information
- Available: Available right away
- Relocation: Edmonton, AB
- Citizenship: Canadian
Timeline
IT Support Specialist (Volunteer Practicum)
CDI College
09.2024 - 12.2024
IT Support Consultant
R.I.S.K. Company
12.2022 - 02.2023
IT Help Desk Technician
Bastion.az
06.2021 - 11.2022
Technical Support Engineer
iTech Group
07.2020 - 05.2021
IT Support Specialist
InSol (Insol.az)
12.2018 - 06.2020
Network Systems Engineer Diploma -
CDI College
Automating Processes Diploma -
Azerbaijan State Marine Academy