Ynna Dulay
Calgary,AB
Summary
Quality-focused and skilled in accurate and timely project completion, and successful at operating in fast-paced, high-volume environments. Exceptional at translating verbal information to written form to record patient medical history and treatment.
Overview
2
2
years of professional experience
Work History
Lead Ophthalmic Assistant
Seema Eye Care
05.2022 - Current
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated creativity and resourcefulness.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
Casual Optometric Technician
FYidoctors
03.2022 - Current
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems and provided exceptional service.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
Casual Practicum Recruiter - Ophthalmic and Optome
Southern Alberta Institute Of Technology
06.2023 - 11.2023
- Developed recruiting strategies to build network.
- Developed and implemented plans to improve recruitment process.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
Education
Certificate - Ophthalmic And Optometric Assisting
The Southern Alberta Institute of Technology
Calgary, AB05.2022
SKILLS AND PROFICIENCIES
- Can function well under pressure and in busy environments
- Able to work in a team, as well as independently
- Hard-working
- Find it easy to adapt
- Proficient in Accuro EMR
Day to day responsibilities
- Prescription refills
- Administrative duties
- Documenting patient information
eg medications, history and
diagnosis during individual exams - Assisting during in-office
procedures eg 3-snip, incision and drainage, tarsorrhaphy - Patient education
Teaching
Opticians Association of Canada, Conference Speaker
Alberta Connect
- Collaborated with colleagues to share ideas and resources to enhance the experience and success of participants.
- Facilitated learning of The Power of Delegation.
- Researched material extensively.
References
- Available upon request.
Timeline
Casual Practicum Recruiter - Ophthalmic and Optome
Southern Alberta Institute Of Technology
06.2023 - 11.2023
Lead Ophthalmic Assistant
Seema Eye Care
05.2022 - Current
Casual Optometric Technician
FYidoctors
03.2022 - Current
Certificate - Ophthalmic And Optometric Assisting
The Southern Alberta Institute of Technology
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