Summary
Work History
Education
Skills
Websites
Work Availability
Quote
Timeline
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Alain Trésor Nkurunziza

Alain Trésor Nkurunziza

Toronto,Ontario

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Customer Service Representative

Meza Malonga
07.2021 - 03.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
  • Maintained up-to-date knowledge of product and service changes.
  • Processed customer service orders promptly to increase customer satisfaction.

Sales Associate

Meza Malonga
11.2018 - 01.2019
  • Engaged with customers to build rapport and loyalty.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

Bachelor of Entrepreneurial Leadership - Business Management - Entrepreneurial Enterprise

African Leadership University
Kigali, Rwanda
06.2025

Skills

  • Managing Multiple Tasks
  • Complex Problem-Solving Ability
  • Conflict Resolution
  • Communication Skills
  • Interpersonal Skills
  • Calm and Professional Under Pressure
  • Teamwork
  • Advanced Typing Skills
  • Office Equipment Proficiency
  • Interpretation and Translation Services
  • Microsoft Word
  • Microsoft Excel
  • Active Listening
  • Customer Relations
  • Critical Thinking
  • Call Center Operations
  • Customer Relationship Management
  • Customer Service

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Wanderer, there is no path, the path is made by walking.
Antonio Machado

Timeline

Customer Service Representative

Meza Malonga
07.2021 - 03.2023

Sales Associate

Meza Malonga
11.2018 - 01.2019

Bachelor of Entrepreneurial Leadership - Business Management - Entrepreneurial Enterprise

African Leadership University

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Alain Trésor Nkurunziza