Alain Jules Uzabakiriho
Gatineau,Québec
Summary
Financial Service Associate with a robust background in mortgages, GICs short- and long-term investments, coupled with a deep understanding of fostering client loyalty. I am a dependable professional known for dynamic communication skills and a track record of streamlining processes to achieve optimal results. My continuous acquisition of experience and skills has enriched my knowledge base, enabling me to enhance productivity and operational efficiency within firms. Organized and reliable, I excel in managing multiple priorities with a positive attitude.
Overview
6
6
years of professional experience
Work History
Customer Support Representative
Hometrust
04.2022 - Current
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, regarding mortgages, client held investments and broker investments
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Trained new hires on company policies, procedures, and best practices in customer support roles.
- Utilized CRM tools effectively to track customer interactions, maintain records while providing personalized assistance when needed.
Customer Strategy Consultant
Millennium 1 Solutions
07.2018 - 03.2022
- Collect and evaluate customer’s information while providing solutions
- Upheld privacy and security policies of the company
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve client’s satisfaction
- Familiar with CRM systems and practices.
Independent Contractor
Integral International
01.2018 - 07.2018
- Established relationship with customers to promote long term business growth
- Maintained knowledge of sales and promotion
- Upheld policies regarding payment, exchanges and security practices
- Prospected and conducted face-to-face sales calls with customers throughout assigned territory.
Education
Bachelor of Arts - Public Relations And Communication
University of Ottawa
Skills
- Interpersonal and excellent communication skills
- Analytical and positively troubleshoot problems
- Enjoys working in both a team environment and independently
- Complaint Handling
- Microsoft Windows and Office
- Friendly and Patient
- Organizational Skills
- Problem-Solving
References
Upon request
Languages
English
Full Professional
French
Full Professional
Spanish
Limited Working
Hobbies
I am an avid reader and passionate traveler, driven by a deep fascination with learning. My interests span languages, cultures, and diverse subjects, making me eager to explore and expand my knowledge at every opportunity.
Timeline
Customer Support Representative
Hometrust
04.2022 - Current
Customer Strategy Consultant
Millennium 1 Solutions
07.2018 - 03.2022
Independent Contractor
Integral International
01.2018 - 07.2018
Bachelor of Arts - Public Relations And Communication
University of Ottawa
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