Alain Jorian Sagnon
North York,ON
Summary
Dedicated and organized economics student with three years of experience in customer service, translation, and housekeeping. I enjoy working with people and have developed strong bilingual communication skills in French and English, with advanced Spanish. My experience includes roles that required attention to detail and a commitment to maintaining high standards. I’m also actively involved in the Glendon African Network (GAN) as a First-Year Representative, where I help support new students and build a welcoming community.
Overview
3
3
years of professional experience
2
2
Certification
Work History
First Year Representative
York University - Glendon African Network
09.2023 - Current
- Act as a liaison between first-year students and the executive board, advocating for their interests and ensuring their concerns are represented in event planning and organizational decisions.
- Facilitate communication within the network, encouraging active participation in activities and events that enhance the university experience for first-year students.
- Provide ongoing support and guidance to new students, assisting them in navigating university life and connecting with essential resources within the Glendon community.
- Strive to create a welcoming and inclusive environment, helping first-year students feel supported and engaged as they transition into university.
Housekeeper
York University
07.2023 - 08.2024
- Ensured the cleanliness and upkeep of university facilities while interacting positively with students and staff, addressing their needs and contributing to a welcoming and supportive environment.
- Handled tasks such as dusting, vacuuming, mopping, and sanitizing to maintain a clean and hygienic environment.
- Managed the inventory and restocking of cleaning supplies and toiletries, addressing any issues promptly to meet the needs of students and staff.
- Played a key role in creating a comfortable and supportive living and learning environment for the university community.
Customer Service Associate
Good Samaritan
07.2021 - 12.2022
- Provided bilingual customer support in French and English, handling over 30 calls daily to resolve a variety of issues including product inquiries, service complaints, and billing questions.
- Assisted customers in navigating the company’s products and services, ensuring they received accurate information and support tailored to their specific needs.
- Implemented proactive problem-solving strategies, which led to a 20% reduction in average response times and significantly improved customer satisfaction rates to 96%.
- Trained and mentored new team members, sharing best practices and techniques to enhance their customer interaction skills.
Freelance Translator
Horeb Afrik
01.2020 - 03.2021
- Provided translation and interpretation services to local businesses, facilitating better communication with international clients.
- Focused on translating business and marketing documents from French to English, helping clients expand into English-speaking markets.
- Worked closely with clients to understand their specific needs and objectives, tailoring translations to meet their goals and resonate with their target audiences.
- Managed multiple projects simultaneously, consistently meeting tight deadlines while maintaining a high standard of quality.
Legal Intern
Silmande Hotel
01.2019 - 01.2020
- Acquired hands-on experience in various hospitality roles, including reception, administration, catering and cooking.
- Provided high-quality service to guests, ensuring their comfort and satisfaction throughout their stay.
- Assisted in administrative tasks, contributing to the smooth operation of hotel services and gaining a broad understanding of hotel management.
Education
Bachelor Of Arts - Economics
York University
12.2026
High school diploma or GED - Social Sciences
Lycée Français Saint Exupery
Ouagadougou, Burkina Faso06.2022
Skills
- Computer skills
- Familarity with equipment
- Office experience
- Team work
- Writing skills
- Communication skills
- Attention to details
- Time management
- Heavy lifting
- Organizational skills
- Multilingual
- Translation
Certification
- WHMIS Certification
- Work Place Harassment & Violence Prevention Certification
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Full Professional
Timeline
First Year Representative
York University - Glendon African Network
09.2023 - Current
Housekeeper
York University
07.2023 - 08.2024
Customer Service Associate
Good Samaritan
07.2021 - 12.2022
Freelance Translator
Horeb Afrik
01.2020 - 03.2021
Legal Intern
Silmande Hotel
01.2019 - 01.2020
Bachelor Of Arts - Economics
York University
High school diploma or GED - Social Sciences
Lycée Français Saint Exupery
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