Alaindolph Yevugah
Fredericton,NB
Summary
Efficient and effective guest room attendant with expertise working at various high-end hotels and resorts. Passionate about cleanliness and a job well done. Hoping to become part of the successful team at DD GUEST HOUSES as part of housekeeping services.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Lead
DD GUEST HOUSES/DD WINES & MORE
02.2021 - Current
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Streamlined customer service processes for improved efficiency and reduced response times.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
- Delivered outstanding support, assisting customers in navigating complex product offerings and services.
- Implemented new service strategies, effectively reducing the number of escalated complaints received by management.
- Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Streamlined communication processes for improved efficiency in handling customer inquiries.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Streamlined workflow processes to increase efficiency and reduce response times.
- Developed strong relationships with clients, fostering loyalty and repeat business.
- Managed approximately 10-20 incoming calls and emails per day from customers.
Room Attendant
DD GUEST HOUSES
02.2018 - 01.2021
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Managed to clean about 5 rooms in 40-1 hour on busy days.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Education
High School Diploma -
St. Peters Mission Schools
Ogbojo09.2020
Skills
- Product Knowledge
- Attention to Detail
- Team Leadership
- Decision Making
- Order Processing
- Time Management
- Guest Relations
- Materials Storage
- Housekeeping
- Cleaning techniques
- Interpersonal skills
- Safety awareness
- Call Center Experience & Customer Service
Languages
English
Timeline
Customer Service Representative Lead
DD GUEST HOUSES/DD WINES & MORE
02.2021 - Current
Room Attendant
DD GUEST HOUSES
02.2018 - 01.2021
High School Diploma -
St. Peters Mission Schools
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