Alaina mercado
Riverside
Summary
An engaging employee with natural ability for providing strong communication and problem-solving abilities in fast-paced service environment, while still being able to provide a pleasant guest interaction. Displaying an outgoing personality with a strong drive to provide quality service. While being able to adapt in new environments and situations that may require a shift from teamwork or vice versa. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Amusement Park Employee
Castle Park Amusement Park
Riverside, CA
09.2022 - 10.2023
- An engaging employee with natural ability for providing strong communication and problem-solving abilities in fast-paced service environment, while still being able to provide a pleasant guest interaction.
- Displaying an outgoing personality with a strong drive to provide quality service.
- While being able to adapt in new environments and situations that may require a shift from teamwork or vice versa.
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Education
NHA Certification -
Phlebotomy Training Specialists
Riverside, CAHigh School Diploma -
John W. North
Riverside, CA05-2021
Skills
- Optimistic mindset
- Strong work ethic
- Teamwork and collaboration
- Multitasking
- Effective communication
- Adaptability and flexibility
- Safety enforcement
- Attention to detail
- Time management
- Phlebotomy blood draws
- Phlebotomy certification
- Phlebotomy training
- Phlebotomy equipment usage
Languages
English
Native or Bilingual
ASL
Limited Working
Timeline
Amusement Park Employee
Castle Park Amusement Park
09.2022 - 10.2023
NHA Certification -
Phlebotomy Training Specialists
High School Diploma -
John W. North