Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alaina Hayes

Essex,On

Summary

Dependable Community Service Attendant provides excellent customer service and leadership support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Adept at scheduling facility part-time staff and deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Viewpointe Winery
08.2023 - Current
  • Provide a confidant and thorough knowledge of house wines and current menu items to successfully serve customers and make bottle sales
  • Host guests and serve alcohol and food at events of 300+ people
  • Responsible for POS transactions
  • Manage time effectively to prioritize customer experience
  • Build relationships with customers and provide excellent customer service
  • Maintain a positive attitude and communicate effectively with team mates
  • Take reservations and plan for upcoming events
  • Keep a clean and organized working space
  • Clear and clean each table promptly after use
  • Stock supplies and prepare the winery at night for the following day shift.

Community Services Attendant

City of Leamington
12.2021 - Current
  • Welcome diverse public and assist them with information and guidance within the facility
  • Provide a schedule one month in advance for five full-time and twenty five part-time staff for shifts Monday-Sunday
  • Build and launch an online scheduling system for all staff
  • Be informed on all upcoming event rentals in the building
  • Train, delegate work and lead part-time staff
  • Prepare the facility for all up-coming events ie
  • Set-ups , take downs, ensuring we have adequate equipment for requests
  • Meet weekly with the supervisor of membership services and marketing to bridge the gap between facilities and administration
  • Work with enthusiasm and professionalism in a very public environment
  • Ensure users requests are attended to
  • Computer competency in a Microsoft Office environment
  • Keep record of stock, order supplies needed and confirm deliveries
  • Operate zamboni for scheduled rentals and routine ice maintenance
  • Work with a team or alone with the same amount of discipline and enthusiasm
  • Monthly checks of fire extinguishers and emergency phones
  • Fullfill maintenance work orders and repairs ie
  • Drywall, ceiling track/tiles, changing faucets, light fixtures
  • Opening and closing facility
  • Operate edging machine for routine ice maintenance
  • Operate floor cleaning machine
  • Clean facility dressing rooms, lobby, bathrooms, gymnasium, walking track, studios and rental rooms in accordance with WHIMIS and MSDS
  • Building and removal of arena rink ice
  • Maintain the public pools cleanliness and chemical levels
  • Use cleaning chemicals in accordance with WHIMS and MSDS.

Community Services Operator

Town of Essex
01.2018 - 04.2022
  • Provide knowledgeable and attentive customer service
  • Operating Olympia, Lawn mowers, tractors, and other small machinery
  • Horticultural and grounds maintenance
  • Excelling at interpersonal and teamwork skills
  • Opening and closing (securing) of facilities
  • Custodial work at municipal facilities
  • Carry out renovations in municipal facilities including painting, installing lights and plumbing fixtures as required
  • Building and maintenance of Rink ice
  • Maintaining machinery ie Changing blades, sharpening blades, changing oil
  • Arena building supervision and ensuring the facility is kept clean and tidy
  • Maintaining various parks, baseball diamonds, soccer fields
  • Winter sidewalk snow removal
  • Ensure safe operation of all equipment and adhere to OHSA and municipal health and safety policies and procedures
  • Monitor the compressor room and respond to alarms and fluctuations.

Part-Time Facilities Attendant

Town of Amherstburg
02.2020 - 09.2021
  • Daily janitorial and cleaning responsibilities
  • Ice maintenance and resurfacing
  • Sterilize all touch points
  • Opening and closing (securing) of facilities
  • Maintenance of facilities, playing fields, and municipal buildings
  • General maintenance as required; ie
  • Stripping, waxing and buffing of floors
  • Address and handle inquires and questions as efficiently as possible to provide excellent customer service to the public
  • Operate cleaning assists ie
  • Riding/push floor machine, power washer, chemical dispensers
  • Safely and properly use power tools and machines
  • Self- motivation with the ability to work cooperatively and effectively in a team environment
  • Complete required logs and reports
  • Key-holder to multiple municipal facilities.

Member Experience Associate

Movati Athletic Kingsville
01.2020 - 03.2021


  • Provide exceptional customer service to retail operations
  • Ensure cleaning duties are completed and maintained in a safe and timely manner
  • Responsible for all sales transactions
  • Completes all administrative tasks accurately, diligently and promptly with consistent 5 star customer service
  • Maintain and up-to-date knowledge of programs, products, and services, as well as promote them to club members.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.

Manager (key holder)

Chochi's Pizza
01.2016 - 05.2019
  • Close and open the store
  • Handle financial transactions
  • Keep co-workers motivated and on task
  • Provide excellent customer service
  • Ensure optimal level of sanitation and safety standards in work area
  • Order and maintain inventory supplies
  • Maintain an orderly and clean work environment.

Education

Skills

  • Customer service skills
  • Staff Scheduling
  • Knowledge of industry standards and best practice relating to Facility Operations
  • Interpersonal and written communication
  • Conflict Resolution
  • Policy and Procedure Adherence
  • Joint Health and Safety committee member
  • Staff Supervision
  • Multitasking
  • Proficiency in Microsoft word, Excel and outlook

Certification

  • Certified Joint Health and Safety Member, Ministry Of Labour


Timeline

Retail Sales Associate

Viewpointe Winery
08.2023 - Current

Community Services Attendant

City of Leamington
12.2021 - Current

Part-Time Facilities Attendant

Town of Amherstburg
02.2020 - 09.2021

Member Experience Associate

Movati Athletic Kingsville
01.2020 - 03.2021

Community Services Operator

Town of Essex
01.2018 - 04.2022

Manager (key holder)

Chochi's Pizza
01.2016 - 05.2019

Similar Profiles

CREATE PROFILE
Alaina Hayes