Alain-Yves Lundi
Orleans,ON
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Junior Program Specialist
Mitacs
08.2022 - 06.2023
- Designed program implementation and maintenance plan.
- Organized and managed program development from conception through successful execution.
- Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
- Developed program marketing and outreach strategies to increase awareness and attract new participants.
- Assisted with grant writing and fundraising efforts to secure funding and sustain program long-term.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Tracked and reported expenses accurately to manage program budgets.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Provided ongoing direction and leadership for program operations for over 800 cases. Increased overall productivity by 30%.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Developed and maintained relationships with external partners to facilitate program operations.
- Provided technical support to staff with necessary resources to carry out duties successfully.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Established goals and created action plans to achieve goals.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Coordinated communication among associations, allies, stakeholders and members to foster sales and connections between departments.
- Monitored employee work and developed improvement plans.
- Developed and deepened productive community relationships to assist with defining requirements, executing plans and strengthening leadership.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Spearheaded implementation of program rules, frameworks and toolkits to facilitate smooth change management process.
- Developed, coordinated and administered Accelerate, Elevate, Globalink programs.
- Reduced costs and improved operational performance without sacrificing quality by developing and implementing diverse approaches.
- Managed newsletter distribution for programs to increase student engagement.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
Sales Manager
GEO LOGISTICS & TRANSPORTATION
03.2016 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Established and cultivated solid business relationships with new or existing customers.
- Evaluated performance against goals and implemented appropriate development plans.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Implemented systems and procedures to increase sales.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Drove sales by developing multi-million dollar contract sales.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Facilitated business by implementing practical networking techniques.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Managed accounts to retain existing relationships and grow share of business.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Organized promotional events and interacted with community to increase sales volume.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Prepared sales presentations for clients showing success and credibility of products.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Communicated product quality and market comparisons by creating sales presentations.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Case Manager
New Directions Foundation
06.2022 - Current
- Collaborated with housing agencies, parole officers, and caseworkers to support program participants
- Drafted support letters for parole hearings, court hearings, and housing and employment applications
- Ensured housing and employment opportunities were found for formerly incarcerated individuals
- Acted as liaison and maintains reports between school principals and parents of children who were facing expulsion or suspension due to drug and criminal offenses
- Evaluated treatment plans against individual goals and healthcare standards.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Provided leadership, guidance and support to staff members.
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
- Utilized grant writing skills to secure additional program funding.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Managed volunteer programs focused on providing community services to underserved populations.
- Conducted community workshops to promote different programs and educate public on available services.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Conducted outreach activities to engage local stakeholders in programs.
- Analyzed trends and data to inform decision-making and program development.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Developed and implemented training programs for staff.
- Advocated for social and community service programs to increase awareness and funding.
- Implemented strategies to increase public awareness of social and community service programs.
- Researched best practices and developed strategies to improve program outcomes.
- Established and maintained relationships with key stakeholders.
- Participated in community events to promote services and engage with public.
- Monitored program performance and outcomes for successful delivery of services.
- Collaborated with community members to develop and implement service initiatives.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Collaborated with interdisciplinary team to determine timely delivery of services.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
Community Partner
PASAN
06.2022 - 12.2022
- Members contribute input into planning and delivery of PASAN's work through memorandum of understanding to provide community development, education and support to prisoners and ex- prisoners in Canada on HIV/AIDS, hepatitis C virus (HCV) and other harm reduction issues through:
- Advocacy, education and public policy
- Pre and post-release planning
- Individual counseling
- Drafted motions, petitions and waivers.
- Negotiated settlements with opposing counsel.
- Minimized risk exposure through careful advice on business operations and strategic plans.
- Analyzed legal documents and identified pertinent issues for clients.
- Counseled clients on potential outcomes of legal matters.
- Prepared and filed pleadings, motions and other legal documents in court proceedings.
- Developed strategies for court proceedings and negotiations.
- Explained available courses of action and possible repercussions of cases to clients.
- Monitored partner performance and provided feedback on areas of improvement.
- Created and finalized contracts and other legal documents for clients.
- Researched and wrote contracts, agreements and proposals.
- Implemented processes to enforce compliance with partner agreements.
- Prepared and presented reports on status of projects and initiatives.
- Liaised between partners and internal stakeholders to resolve conflicts.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Developed and implemented strategies to enhance partner relations.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Conducted settlement negotiations and trial for property case with $5000 in counterclaims
Junior Corporate Foreign Exchange Sales Representative
Western Union Business Solutions
05.2015 - 03.2016
- Booked bilingual foreign exchange transactions & provide administrative assistance to client's respective controllers, authorized account managers, directors, etc
- Summarize branch daily targets & performance to the Executive team
- Requested on boarding material for prospective clients such as financial statements , P&L , Audited tax returns & assessed their eligibility
- Acted as a liaison with the Compliance, Treasury, Operations & Credit department
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Kept detailed records of daily activities through online customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to event marketing, sales and brand promotion.
- Stayed current on company offerings and industry trends.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Presented professional image consistent with company's brand values.
- Trained new employees on customer service, money handling and organizing strategies.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Bilingual Credit Analyst
JPMorgan Chase
09.2013 - 02.2015
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Adjusted clients existing lines of credit based on their credit bureau (Equifax, TransUnion) through discussion & information analysis - Lending margin authority (10,000$)
- Made decisions and recommendations about extending lines of credit.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Assessed credit risk and analyzed financial statements.
- Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Gathered loan documentation for underwriting.
- Conducted presentations to upper management and executive teams for loan recommendations.
- Participated in loan committee meetings to provide input on lending processes.
- Collaborated with other teams to identify and mitigate risks impacting organization.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Created credit policies, processes and procedures to maintain compliance with banking regulations.
- Developed credit models to assist in credit decision process.
- Improved understanding of financial statements, which helped in assessing risk.
- Performed credit reviews on corporations to assess financial conditions.
- Analyzed and monitored portfolio credit performance against expectations and recommended improvement strategies.
- Conducted industry research to understand economic conditions impacting borrower ability to repay loans.
- Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.
- Negotiated payment plans and loan terms with delinquent customers.
- Maintained compliance with applicable regulations and laws governing consumer credit.
- Complied with internal controls and government regulations.
- Investigated and resolved customer disputes related to credit decisions.
Education
BBA - International Business Management
University of Toronto
Toronto, ONSkills
- Staff Training
- Consultative Selling Techniques
- Sales Records Management
- Account and Territory Management
- Sales Presentation
- Cross-Channel Marketing
- Advertising Campaigns
- Marketing Strategies
- Strategic Direction
- Strategic Partnership
- Profit and Revenue-Generating Strategies
- Strategic Account Development
- Market and Competitive Analysis
- Digital Sales
- Promotions and Marketing Strategies
- Operating Procedures and Policies
- Coaching and Mentoring
- CRM Software
- Team Oversight
- B to B Sales
- Salesforce Software
- Sales Strategy Development
- Performance Assessment
- Academic Advice and Counseling
- Youth Advocacy
- Program Coordination and Execution
- Preventive Maintenance
- Instructional Strategies
- Quality Improvement
Accomplishments
- Project Management Professional (PMP)
- January 2023 to Present
- Holidays Gifts of Hope : Bringing back a sense of Hope to Homeless families thanks to (Otto's Subaruand Otto's BMW) & Geo Logistics & Transportation:
- Our team was able to bring back a sense of hope to families in the Vanier and Overbrook area
- Aroundkids were supported
- A total of 300 toys and 254 food baskets were handed to the children andtheir families
- FOOD SECURITY PROGRAM: CULTURALLY RELEVANT FOOD FOR LOW INCOME AND HOMELESS
- MEMBERS OF THE COMMUNITY
- Food security program is on-going
- Since the beginning of the pandemic, we have supported overmembers of the community by providing free culturally relevant cooked meals and culturallyappropriate food hampers for low-income and homeless Black families and individuals
- More than ever,low-income and homeless members of our community need support
- The COVID-19 pandemic hasamplified many of the challenges that they already faced
- The pandemic also brought new unexpectedchallenges
- Second Harvest Leading hunger-relief organization helped supplying food to hundreds of communitymembers food hampers across the nation's capital greater
- ACAO (African Canadian Association of Ottawa)
Certification
- Digital Marketing Training - HubSpot (5 years) Facebook Advertising (10+ years ), Adobe Photoshop (10+ years) Adobe After Effects (5 years) Adobe Illustrator (5 years) , Google Ads (5 years) Customer Relationship Management (10+ years) PPC Campaign Management (10+ years) Search Engine Optimization (SEO) (5 years) Email Marketing (5 years) Adobe Creative Suite (5 years) Salesforce (5 years) Adobe InDesign Marketing Automation (10+ years)
- Real estate License - 2023-2024
Additional Information
- Willing to relocate: Anywhere
Timeline
Junior Program Specialist
Mitacs
08.2022 - 06.2023
Case Manager
New Directions Foundation
06.2022 - Current
Community Partner
PASAN
06.2022 - 12.2022
Sales Manager
GEO LOGISTICS & TRANSPORTATION
03.2016 - Current
Junior Corporate Foreign Exchange Sales Representative
Western Union Business Solutions
05.2015 - 03.2016
Bilingual Credit Analyst
JPMorgan Chase
09.2013 - 02.2015
BBA - International Business Management
University of Toronto
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