Alain Turcotte
Etobicoke,ON
Summary
Personable and dedicated Customer Service Representative with extensive experience in working for the Law Society of Ontario. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Specialist
Legal Aid Ontario
2023.07 - 2024.07
- Maintained accurate records of customer interactions and feedback.
- Provided technical support for customers in resolving complex issues.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Analyzed customer needs and recommended appropriate products or services.
Bilingual Client Services Representative
Law Society of Ontario
Toronto , ON
2004.06 - 2021.12
- Greeted incoming callers, which were mainly licensees and the public, and provided immediate, friendly and knowledgeable support.
- Built sustainable licensee relationships built on trust by applying excellent communication and interpersonal skills.
- Followed up with licensees through calls and emails to proactively resolve issues and maintain satisfaction.
- Experienced with AS400, Iris, Word, and Excel software.
- Assisted lawyers and paralegals with online account issues, such a being locked out, needing password and/or security answers reset.
- Offered excellent help to an older generation of lawyers/paralegals that were not computer literate, by creating their online profile accounts, creation of passwords, creation security questions, helping them input address changes, status changes, and logging in continuing professional education hours.
- Handled public complaints by explaining to them how to submit it to the regulatory body.
Bilingual Customer Service Representative
Canadian Premier Life Insurance Company
Markham , ON
1999.09 - 2004.04
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled translation calls with open and clear communication skills to quickly get to root of each issue.
Education
Bachelor of Arts - History/English/Education
Bishop's University
Sherbrooke, QC04.1998
Skills
- Product organization
- Quality assurance controls
- Senior leadership support
- Data evaluation
- Employee coaching
- Schedule mastery
- Call Center Operations
- Customer relations
- Law Society of Ontario regulations knowledge
- Office equipment proficiency
- High-energy attitude
- Inbound and Outbound Calling
- Microsoft Office expertise
Languages
French
Native/ Bilingual
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Timeline
Specialist
Legal Aid Ontario
2023.07 - 2024.07
Bilingual Client Services Representative
Law Society of Ontario
2004.06 - 2021.12
Bilingual Customer Service Representative
Canadian Premier Life Insurance Company
1999.09 - 2004.04
Bachelor of Arts - History/English/Education
Bishop's University
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