Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Alain Shyaka

Ottawa,ON

Summary

Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity, Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.

Overview

3
3
years of professional experience
1
1
Certification

Work History

FC Associate

Amazon
10.2023 - 05.2024
  • Followed procedures at all times for personal and team safety.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • .Ensured that all products were properly labeled according to company standards.
    Utilized problem-solving techniques effectively when faced with challenging
    situations on the job. Assisted in training new employees on the proper use of
    equipment, safety protocols.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.

Administrative Assistant

Elohim Medical Staffing Agency
12.2022 - 06.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Managed correspondence and office supplies

Caregiver/Support Worker

King Faisal Hospital
02.2022 - 12.2022
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Provided care to clients with mobility issues and developmental disabilities
  • Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
  • Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.

Customer Service Representative

Tek Experts
08.2021 - 01.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Nyamata Tvet
Rwanda

Skills

  • Compassion
  • Empathy
  • Patience
  • Communication
  • Ability to work well under pressure
  • Problem-solving
  • Adaptability
  • shipment preparation

Languages

English
Full Professional
French
Limited Working

Certification


  • CPDW - Certified Professional in Distribution and Warehousing
  • -Standard first Aid and CPR/AED level C

Timeline

FC Associate

Amazon
10.2023 - 05.2024

Administrative Assistant

Elohim Medical Staffing Agency
12.2022 - 06.2023

Caregiver/Support Worker

King Faisal Hospital
02.2022 - 12.2022

Customer Service Representative

Tek Experts
08.2021 - 01.2022

High School Diploma -

Nyamata Tvet

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Alain Shyaka