Alain Monasterio
Prince Albert,SK
Summary
I am interested in a position that will offer strong challenges and opportunity to use and expand my knowledge. My work experiences honed my abilities in customer service and communication which will be of value in any job position. Further, I possess good time management skills and demonstrate attention to detail. I am competent, working well independently as well as in collaboration with a team to achieve customer satisfaction.
Overview
7
7
years of professional experience
Work History
Food Service Supervisor
Tim Hortons
10.2023 - Current
- Managed multiple tasks in high-volume environment. Greeted customers with smile and provided helpful suggestions. Baking goods for our customers, preparing and managing food. Cleaned and maintained dining area and maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
Cashier/Barista
Starbucks
01.2023 - 10.2023
- Work with money on a daily basis, operated cash register for cash, check and credit card transactions with excellent accuracy levels. Handle food carefully and responsibly while serving guests their food and drinks. Providing accurate change quickly and precisely while continuing to communicate cheerfully with the guests and clean tables and chairs. Breakfast, lunch, and dinner menu items are prepared in accordance with health requirements and restaurant standards.
Customer Service Attendant
Canadian Tire Gas+
04.2022 - 12.2022
- Greet customers, provide exceptional customer experience, and correctly fill customers vehicles with fuel. Use the paypoint to complete all debit and credit card transactions for fuel purchases. Verify the age of customers when selling lottery tickets and tobacco products. Maintain a clean, well-organized store with restocked shelves. Cash drawer counts and balances are performed. Keep an eye out for cars at the gas pumps and make sure that any theft attempts are documented.
Sales/Stocker Associate
Canadian Tire
09.2021 - 09.2022
- Stocking inventory, serving clients who require assistance, and replenishing shelves as needed; displaying products in a visible manner, unloading received products, monitoring stock levels, keeping the store space clean and providing assistance to other departments as needed.
Cashier/Baker
Tim Hortons
05.2021 - 03.2022
- Greeting customers, taking food orders, preparing and baking food, running cash registers, keeping the business clean and sanitized, proper food handling and storage, and an emphasis on customer happiness.
IT Help Desk
Tata Consultancy Services (TCS)
11.2019 - 11.2020
- Provided optimum service to HUMANA (client) employees to client satisfaction
- Created tickets for escalation and tracking purposes to ensure no issue is neglected
- Accurately responded to telephone and online queries, resolved hardware and software issues in a timely manner
Customer Service Representative
Sykes Enterprises
11.2018 - 11.2019
- Provided optimum customer service, responding to clients on telephone and online queries, ensuring timely resolution by collaborating with Internet Service Provider (ISP) - Verizon, AT&T, Comcast, etc.
Front Desk Receptionist
Gold's Gym International, Inc.
09.2017 - 09.2018
- Welcome visitors at the front desk and strike up a discussion. Make sure the gym is open and clean for members. Answer telephone calls to respond to inquiries. Computer data entry and management. Promote personal training programs and accept payment for product sales. Resolve customer issues quickly and notify supervisor immediately when problems escalates.
Education
Associate of Arts - Business
Sault College
Toronto, ON, Canada12.2022
Bachelor of Science - Computer Science
AMA University
05.2019
Skills
- Risk determination abilities
- Computer Literate
- Security monitoring
- Cash Handling
- Stock management
- Multitasking ability
- Professional telephone demeanor
- Complaint resolution
Timeline
Food Service Supervisor
Tim Hortons
10.2023 - Current
Cashier/Barista
Starbucks
01.2023 - 10.2023
Customer Service Attendant
Canadian Tire Gas+
04.2022 - 12.2022
Sales/Stocker Associate
Canadian Tire
09.2021 - 09.2022
Cashier/Baker
Tim Hortons
05.2021 - 03.2022
IT Help Desk
Tata Consultancy Services (TCS)
11.2019 - 11.2020
Customer Service Representative
Sykes Enterprises
11.2018 - 11.2019
Front Desk Receptionist
Gold's Gym International, Inc.
09.2017 - 09.2018
Associate of Arts - Business
Sault College
Bachelor of Science - Computer Science
AMA University
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