Alain Kazadi
London,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Manager of Immigration Services
Carrefour Communautaire Francophone de London
London, Ontario
10.2016 - 03.2020
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Analyzed business performance data and forecasted business results for upper management.
Swis Worker
CCFWEK
Windsor, Ontario
10.2015 - 03.2017
- Provide settlement services to newly arrived students and their families in French-speaking schools in London, Sarnia, and Woodstock
- Provide activities, workshops, tools and resources to schools and families.
- Present workshops and train school staff members on effective methods of intercultural communications.
- Refer clients to our community partners as needed.
Bilingual Load Document Specialist
Wells Fargo Finance
Burlington, Ontario
07.2013 - 11.2016
- Reviewed documents for accuracy, completeness, and compliance with applicable regulations.
- Implemented best practices for ensuring secure access to confidential information stored in the system.
- Entered metadata into the database associated with each document image scanned into the system.
Education
Business Administration
Collège La Cité
Ottawa, ON04-2024
Economics
University of Kinshasa
Kinshasa, RDC07-2012
Skills
- Contract Management
- Policy analysis
- Proposal Preparation
- Client Account Management
- Policy Implementation
- Customer Needs Assessment
- Customer Service
- CRM Tracking
- Account Management
Languages
English
Full Professional
French
Native/ Bilingual
References
References available upon request.
Timeline
Manager of Immigration Services
Carrefour Communautaire Francophone de London
10.2016 - 03.2020
Swis Worker
CCFWEK
10.2015 - 03.2017
Bilingual Load Document Specialist
Wells Fargo Finance
07.2013 - 11.2016
Business Administration
Collège La Cité
Economics
University of Kinshasa
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