Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Alain Kazadi

London,ON

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Manager of Immigration Services

Carrefour Communautaire Francophone de London
London, Ontario
10.2016 - 03.2020
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Managed annual budgeting and forecasting, optimizing resource allocation.
  • Analyzed business performance data and forecasted business results for upper management.

Swis Worker

CCFWEK
Windsor, Ontario
10.2015 - 03.2017
  • Provide settlement services to newly arrived students and their families in French-speaking schools in London, Sarnia, and Woodstock
  • Provide activities, workshops, tools and resources to schools and families.
  • Present workshops and train school staff members on effective methods of intercultural communications.
  • Refer clients to our community partners as needed.

Bilingual Load Document Specialist

Wells Fargo Finance
Burlington, Ontario
07.2013 - 11.2016
  • Reviewed documents for accuracy, completeness, and compliance with applicable regulations.
  • Implemented best practices for ensuring secure access to confidential information stored in the system.
  • Entered metadata into the database associated with each document image scanned into the system.

Education

Business Administration

Collège La Cité
Ottawa, ON
04-2024

Economics

University of Kinshasa
Kinshasa, RDC
07-2012

Skills

  • Contract Management
  • Policy analysis
  • Proposal Preparation
  • Client Account Management
  • Policy Implementation
  • Customer Needs Assessment
  • Customer Service
  • CRM Tracking
  • Account Management

Languages

English
Full Professional
French
Native/ Bilingual

References

References available upon request.

Timeline

Manager of Immigration Services

Carrefour Communautaire Francophone de London
10.2016 - 03.2020

Swis Worker

CCFWEK
10.2015 - 03.2017

Bilingual Load Document Specialist

Wells Fargo Finance
07.2013 - 11.2016

Business Administration

Collège La Cité

Economics

University of Kinshasa

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Alain Kazadi