Alain Gaumond
Business Development
Mississauga,ON
Summary
Accomplished Sales Manager offering 15 years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Sr Business Development Manager
Clover Imaging Group
Toronto, ON
04.2017 - 10.2022
- Developed and maintained robust client base, consistently achieving revenue growth targets (3.5 million budget)
- Identified and pursued new business opportunities, maintaining ahealthy sales pipeline
- Acted as a brand ambassador, representing company values and fostering positive customer relationships
- Matched the right products and services with customer needs, driving customer satisfaction and loyalty
- Proactively monitored market trends and competitor activities to identify new business prospects
- Built long-term relationships with new and existing customers, resulting in increased sales and customer retention
- Ensured effective completion of all sales-related administrative tasks.
Account Manager
CDW Canada
Mississauga, ON
01.2016 - 04.2017
- Successfully manage sales and customer relations, consistently meeting or exceeding sales targets
- Build and maintain a strong book of business by developing and nurturing long-term relationships with clients
- Demonstrate strong closing skills while ensuring the highest level of customer satisfaction.
Receptionist, Warehouse Clerk, Sales Coordinator
Ottawa and Mississauga
- Worked in multiple positions, including Administrative Assignments, , and Labourer
- Demonstrated creativity, productivity, and a strong work ethic in every role
- Handled various responsibilities with dedication, loyalty, and a quick learning ability.
CUSTOMER SERVICE AGENT
Agencies
03.2009 - 06.2015
Customer Service Representative / Sales Coordinator
IKON Office Solutions, Inc
Ottawa, ON
01.2008 - 10.2011
- Supported the sales team with new and existing clients
- Resolved all inquiries from the clients and ensured customer satisfaction
- Responsibilities included:
- Providing sales and administrative support involving efficient handling of top and confidential agreements
- Communicating with regional sales team for status of orders,
- Coordination of logistics and delivery of products
- Preparing proposals, agreements, sales reports, and presentations
- Updating the status of sales order in the database or computer
- Coordinating and responding to all requests of internal meetings.
CUSTOMER SERVICE REPRESENTATIVE
Canada Post Corporation
10.2007 - 01.2008
- Handled general inquiries about Canada Post at the National Call Centre
- Delivered world-class customer service, resolving a range of customer inquiries
- Strived for one-call resolution of customer issues, demonstrating efficiency and problem-solving skills
- Maintained a positive and cooperative tone with customers and colleagues
- Stayed updated on product, service, and policy changes through ongoing training
- Provided information on new products, rate plans, and services, enhancing the customer experience.
PARKS PROGRAMMER
City of Ottawa
Ottawa, ON
06.2007 - 08.2007
- Supervised recreational facilities for underprivileged children as part of a summer student program
- Ensured clean and safe play areas
- Monitored children's activities in the gym and pool area
- Mentored at-risk children, providing guidance and support.
Education
Business - Business & MARKETING
ALGONQUIN COLLEGE
01.2004 - 05.2006
Skills
Customer Service (10 years)undefined
Timeline
Sr Business Development Manager
Clover Imaging Group
04.2017 - 10.2022
Account Manager
CDW Canada
01.2016 - 04.2017
CUSTOMER SERVICE AGENT
Agencies
03.2009 - 06.2015
Customer Service Representative / Sales Coordinator
IKON Office Solutions, Inc
01.2008 - 10.2011
CUSTOMER SERVICE REPRESENTATIVE
Canada Post Corporation
10.2007 - 01.2008
PARKS PROGRAMMER
City of Ottawa
06.2007 - 08.2007
Business - Business & MARKETING
ALGONQUIN COLLEGE
01.2004 - 05.2006
Receptionist, Warehouse Clerk, Sales Coordinator
Ottawa and Mississauga
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