Alain-Diel NIYONKURU
Ottawa,Canada
Summary
An adaptable, customer-focused professional with a solid track record in technical support, customer service, and administrative assistance. Known for excellent communication skills, multicultural sensitivity, and a proactive approach to problem-solving. Skilled at multitasking in dynamic environments and committed to delivering high-quality results aligned with company goals. A reliable team player who thrives on achieving both personal and organizational objectives.
Overview
5
5
years of professional experience
Work History
Technology Sales Representative
Staples/Bureau en Gros
09.2022 - Current
- Diagnose and troubleshoot a wide array of electronic devices, including desktops, laptops, gaming consoles, tablets and printers.
- Perform comprehensive computer maintenance, such as antivirus scans, spyware removal, and ransomware removal.
- Resolve hardware and software issues, and conduct device setups for in-store demos.
- Assist customers with remote and in-store technical issues, ensuring high satisfaction levels.
- Conduct data backups, transfers, and OS installations (Windows, macOS).
- Perform inspections and factory resets on returned devices for refurbishment.
- Document and track service cases to maintain accurate records.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Conducted preventive maintenance procedures according to established schedules.
- Replaced defective components or parts as needed.
- Installed software updates on customer machines while providing technical assistance when necessary.
- Analyzed data collected during testing to determine root cause of failure.
- Developed and maintained relationships with clients by providing ongoing support and advice.
- Listened to customer needs to identify and recommend best products and services.
- Provided technical advice on the use of various technologies to customers.
Sales and Front Desk Clerk
CellularX
10.2021 - 04.2022
- Engaged customers and built rapport to understand and meet their needs.
- Explained product features and service options, offering tailored recommendations.
- Conducted mobile phone repairs, including battery replacements and screen repairs.
- Installed screen protectors and educated customers on device care.
- Managed returns, exchanges, and credit notes, ensuring smooth transactions.
- Arranged displays attractively and maintained stock levels.
- Handled payments and completed electronic transactions efficiently.
Administrative Assistant
SEMCO
09.2019 - 07.2021
- Drafted and reviewed a variety of official documents
- Managed inventory by ordering supplies and maintaining accurate records
- Distributed incoming correspondence and managed email and phone communications
- Scheduled appointments and meetings, ensuring effective time management and coordination
Education
Bachelor's degree - Computer Engineering
University of Ottawa
10.2024
Bachelor's Degree - Statistics
Université Lumière de Bujumbura, Faculty of Science and Technology
01.2021
Information and Communication Technology Training -
Omega Soft
Burundi01.2021
High School Diploma - Biology, Chemistry, Earth Sciences
International School of Bujumbura
Burundi01.2019
Skills
- Customer Service
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Internet and email proficiency with advanced keyboarding
- Database and Business System Management
- Customer call handling and issue resolution
- Data Entry and Records Management
- Document processing and file management
- Computer architecture: understanding of computer components and internal structures
- Programming – Proficient in Java and Python (both in OOP), with practical experience in coding and debugging
- Equipment Repair
- System Troubleshooting
- Preventive Maintenance
- System diagnostics
- Software configuration
- Multitasking and Organization
- Troubleshooting and diagnosis
- Hardware Installation
Hobbies and Interests
Sports: Football, tennis, basketball, swimming, Music and Entertainment: Enjoys music, video games, movies, and documentaries on history, culture, science fiction, and action genres.
Languages
French: Proficient (Listening, Speaking, Writing), English: Proficient (Listening, Speaking, Writing)
Timeline
Technology Sales Representative
Staples/Bureau en Gros
09.2022 - Current
Sales and Front Desk Clerk
CellularX
10.2021 - 04.2022
Administrative Assistant
SEMCO
09.2019 - 07.2021
Bachelor's degree - Computer Engineering
University of Ottawa
Bachelor's Degree - Statistics
Université Lumière de Bujumbura, Faculty of Science and Technology
Information and Communication Technology Training -
Omega Soft
High School Diploma - Biology, Chemistry, Earth Sciences
International School of Bujumbura
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