Overview
Work History
Education
Skills
Languages
Timeline
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Alain Dibbs

Gatineau,QC

Overview

8
8
years of professional experience

Work History

Subscription Manager

Th3rdwave
Montreal, QC
01.2020 - Current
  • Strategically planned monthly editions by collaborating with a network of coffee roasters to ensure product availability.
  • Compiled comprehensive information on each product and create digital documentation for enhanced subscriber awareness.
  • Liaised with the design team to address product label requirements, ensuring cohesive branding.
  • Managed the entire procurement process, handling order placement and invoice payments with suppliers.
  • Efficiently dispatched customer orders using courier services and the local delivery network.
  • Oversought shipping progress for wholesale orders, coordinating processing upon arrival for timely fulfillment.
  • Cultivated and sustained relationships with suppliers and key business partners.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Improved monthly profitability through implementation of new courier service aggregator, cutting shipping costs by 15% on average.

Coffee Shop Manager

Various Coffee Shops
Montreal, QC
01.2018 - 01.2020
  • Delegated work to staff, setting priorities and goals.
  • Created weekly schedules for baristas.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Conducted regular inventory checks to ensure adequate stock levels were maintained.

Customer Service Representative

SCI Logistics
Longueuil, QC
01.2016 - 01.2018
  • Progressed from junior to lead customer service representative for the DeSerres account.

Education

High School Diploma -

École Polyvalente Le Carrefour
Gatineau, QC
01-2008

Some College (No Degree) - Social Sciences

Cégep De L'Outaouais
Gatineau, QC

Skills

  • Wholesale Purchasing
  • Experience with wide variety of software & web services
  • Customer Service (B2B & B2C)
  • Administrative Support

Languages

English
Native/ Bilingual
French
Native/ Bilingual

Timeline

Subscription Manager

Th3rdwave
01.2020 - Current

Coffee Shop Manager

Various Coffee Shops
01.2018 - 01.2020

Customer Service Representative

SCI Logistics
01.2016 - 01.2018

High School Diploma -

École Polyvalente Le Carrefour

Some College (No Degree) - Social Sciences

Cégep De L'Outaouais

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Alain Dibbs