Alain Dibbs
Gatineau,QC
Overview
8
8
years of professional experience
Work History
Subscription Manager
Th3rdwave
Montreal, QC
01.2020 - Current
- Strategically planned monthly editions by collaborating with a network of coffee roasters to ensure product availability.
- Compiled comprehensive information on each product and create digital documentation for enhanced subscriber awareness.
- Liaised with the design team to address product label requirements, ensuring cohesive branding.
- Managed the entire procurement process, handling order placement and invoice payments with suppliers.
- Efficiently dispatched customer orders using courier services and the local delivery network.
- Oversought shipping progress for wholesale orders, coordinating processing upon arrival for timely fulfillment.
- Cultivated and sustained relationships with suppliers and key business partners.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Improved monthly profitability through implementation of new courier service aggregator, cutting shipping costs by 15% on average.
Coffee Shop Manager
Various Coffee Shops
Montreal, QC
01.2018 - 01.2020
- Delegated work to staff, setting priorities and goals.
- Created weekly schedules for baristas.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Conducted regular inventory checks to ensure adequate stock levels were maintained.
Customer Service Representative
SCI Logistics
Longueuil, QC
01.2016 - 01.2018
- Progressed from junior to lead customer service representative for the DeSerres account.
Education
High School Diploma -
École Polyvalente Le Carrefour
Gatineau, QC01-2008
Some College (No Degree) - Social Sciences
Cégep De L'Outaouais
Gatineau, QCSkills
- Wholesale Purchasing
- Experience with wide variety of software & web services
- Customer Service (B2B & B2C)
- Administrative Support
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Subscription Manager
Th3rdwave
01.2020 - Current
Coffee Shop Manager
Various Coffee Shops
01.2018 - 01.2020
Customer Service Representative
SCI Logistics
01.2016 - 01.2018
High School Diploma -
École Polyvalente Le Carrefour
Some College (No Degree) - Social Sciences
Cégep De L'Outaouais