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15+ years in Technology Operations, Information Technology across the Enterprise with vast experience ranging from Incident, Change, Problem Management and risk analytics. Proven ability to translate business needs into technology requirements that supports the company's business objectives. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Impact and ability to multitask and work under pressure (tight deadlines) while balancing strategic design goals against business objectives. Enthusiastic, risk taker and self-organized on work load management, prioritizing and reporting.


  Dynamic professional with a strong background in client relationship management and problem-solving. Notable achievements include streamlining onboarding processes and mentoring new team members to foster a collaborative work environment. Seeking to leverage these strengths in a challenging role.
  Accomplished analyst with a focus on training program development and team mentorship. Known for effective communication and financial reporting skills, contributing to successful onboarding and performance improvement initiatives.


Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Rational Senior Production Services Analyst with 9 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.

Dynamic Application Support Analyst with proven expertise at BNY in monitoring system performance and resolving complex issues. Skilled in log analysis and incident management, I excel in collaboration and creative problem-solving, enhancing operational resilience and service stability. Successfully contributed to disaster recovery planning and technical documentation, ensuring seamless application functionality.

Alain Bedetse

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Production Services Analyst

IT Analyst

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