ELLA ZAITOUNAH
Ottawa,ON
Summary
Experienced in developing effective sales strategies and consistently achieving revenue goals. Demonstrates strong ability to establish and nurture customer relationships, adept at identifying their unique needs, and delivering tailored solutions. Possesses exceptional communication, organizational, and problem-solving skills to effectively navigate complex business environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Coach
10.2024 - Current
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Greeted customers and helped with product questions, selections, and purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed strong rapport with customers and created positive impression of business.
Sales Representative
Athena Direct
08.2023 - 12.2023
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Negotiated terms of sale with customers.
- Identified new markets for company products.
- Developed relationships with clients through door-to-door sales visits.
AP
Marwah law office
10.2022 - 12.2022
- I worked as an AP, my job was to fill emails and send emails as needed to Marwah law clients
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked on organizing the boss emails
Cashier
Popeyes
06.2021 - 06.2022
- Ensured compliance with all safety regulations within the store environment.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Cashier
Canadian tire
09.2020 - 01.2021
- Ensured compliance with all safety regulations within the store environment.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Assistants Chafe
One for one pizza
05.2018 - 12.2018
- Operated equipment and machinery according to safety guidelines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Babysitter/Nanny
Canadian tire
01.2017 - 04.2017
- Developing creative ways to encourage learning through everyday experiences.
- Tailoring activities based on the individual needs of each child under care.
- Establishing trust through consistent communication with both parents and kids.
- Creating an atmosphere of fun that allows for occasional rule-bending within reason.
- Enforcing discipline when necessary but always doing so calmly and respectfully.
Education
Bachelor of Arts - Media And Design
Algonquin College
Ottawa, ON08-2025
High School Diploma -
St. Pius x high school
Ottawa, ON05.2021
Skills
- Sales Management
- Deal Negotiations
- Cash Register Operation
- Sales Process
- Prospecting Skills
- Customer Retention
- Client Service
- Customer Needs Assessment
Languages
Certification
- WHMIS Certification
- Working at Heights certification
- Customer service Training certification
Timeline
Retail Sales Associate
Coach
10.2024 - Current
Sales Representative
Athena Direct
08.2023 - 12.2023
AP
Marwah law office
10.2022 - 12.2022
Cashier
Popeyes
06.2021 - 06.2022
Cashier
Canadian tire
09.2020 - 01.2021
Assistants Chafe
One for one pizza
05.2018 - 12.2018
Babysitter/Nanny
Canadian tire
01.2017 - 04.2017
Bachelor of Arts - Media And Design
Algonquin College
High School Diploma -
St. Pius x high school
- WHMIS Certification
- Working at Heights certification
- Customer service Training certification
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