Alaa Bachir
Gloucester,Canada
Summary
Dynamic professional with a proven track record at Laurier Optical Eye Clinic, excelling in computer literacy and adaptability. Demonstrated ability to exceed sales goals and streamline processes, enhancing productivity by integrating key software. Recognized for exceptional organizational skills and a commitment to quality assurance, fostering significant improvements in customer satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Admin/Sales Rep
Laurier Optical Eye Clinic
Ottawa, Canada
05.2022 - 03.2024
- Organized and responded to clinic emails, phone calls, faxes, deliveries and clinic inventory
- Opening and closing tasks with key holder responsibility
- Set up, cleaned (sanitized) and handled clinic machines for pre-testing patients
- Booked/pre-booked patients daily through clinic phone line and online calendar
- Daily patient filing
- Utilized programs such as I-File and Wink to streamline administrative processes and enhance productivity
- Recorded and displayed inventory/ clean and cased glasses for patients
- Arranged and organized designer glasses and gave patients the appropriate options that best fits with the doctor's recommendations
- Testing; utilizing Retinal imaging and refracting machine
- Took very precise eye measurements to complete and finalize sales
- Fulfilled company sales goal every end of the month
- Multitasking during the day between calls, emails, greeting patients, printing and faxing forms, answering questions related to glasses/lenses/contacts while maintaining a clean workplace
- In clinic billing insurance
- Submitted orders to high-end companies/labs for glasses and contact lenses, ensuring accuracy and timely delivery
- Cleaning clinic and sanitizing all areas to keep a safe and clean environment
Community Center Coordinator
ABIC
Ottawa, Canada
09.2013 - 01.2018
- Successfully achieved member participation by encouraging creativity and self-expression through a ‘real life’ connection in community
- Maintained a well-disciplined and managed program with ongoing positive encouragement prompting members’ motivation to succeed
- Positively impacted classroom lessons and activities by implementing interactive learning and differentiated instructions
- Developed programs that was appropriate to children’s' learning abilities and reflected their needs and interests
- Achieved a program that was inviting, full of activities, and self-growth
- One of few employees permitted to speak to business clients and government officials across Canada and the United States
Cashier/ Movie specialist
Block Buster
Ottawa, Canada
10.2010 - 07.2012
- Took the initiative to watch many movies during slow hours to answer questions about them to customers and better prepare myself for enthusiastic and realistic approach when giving recommendations
- Maintained inventory by restocking shelves, observing inventory levels, replacing movies based on categories and order
- Organized displays to make sections look more appealing
- Managed customer memberships and made appropriate calls when fees were late
- Actively welcomed customers and assisted them in meeting their needs and expectation; while keeping a professional relationship, I was able to bring joy and comfort to purchasing a movie experience
Interviewer
Opinion Search
Ottawa, Canada
08.2011 - 02.2012
- Developed interpersonal skills while answering inquiries and assisting costumers
- Established and maintained clear communication with clients while conducting surveys over the phone and compiled data for market research
- Utilized a range of marketing tactics to convince busy interviewees to complete various surveys, i.e.: by explaining the importance of voicing one’s opinion, etc
- Explored different possibilities and approaches to catch immediate attention while maintaining overall strategy
- Gave me the opportunity to become completely comfortable with extensive phone correspondence, and remain gracious whether I was familiar with the client or not
- One of few employees permitted to speak to business clients and government officials across Canada and the United States
Cashier/Merchandise
Giant Tiger
Ottawa, Canada
10.2008 - 07.2009
- Prepared merchandise and hung them by collections and earned a special recognition
- Maintained inventory by restocking shelves, observing inventory levels, removing damaged products, and making orders
- Managed special promotions by providing appealing displays in a timely fashion
- Maintained quality by following and enforcing standards
- Actively welcomed customers and assisted them in meeting their needs and expectation
- Operated cash register and a fast-paced environment and earned key holder position to close cash register at the end of the night
Education
Graduate Certificate - Graphic Design
Abm College
Toronto02-2025
High School Diploma - Graphic Design
Ridgemont High School
Ottawa, ON01.2025
Skills
- Attention to detail
- Quality assurance
- Computer literacy
- Microsoft Office
- Verbal communication
- Written communication
- Organizational skills
- Adaptability
- Team leadership
- Problem solving
- Decisiveness
- Work prioritization
- Goal setting
References
Available upon request
Highlightsandskills
- A self-starter that thrives in a fast paced and client service-oriented environment with attention to detail and quality
- Computer literate (Microsoft Office: word, excel/spreadsheet, PowerPoint)
- Excellent verbal/written communication skills in English and Arabic with Basic level French
- Highly articulate with tremendous organizational skills
- Facilitates commitment to continuous learning; highly versatile and can easily adapt to new technology
- Team leadership abilities with a commitment to continuous learning
- Recognized as a compelling and dependable team leader with excellent problem solving and decisiveness skills by implementing decisions when faced with some complicating factors
- Prioritize work in alignment with business goals
- Establish own objectives beyond targets set by management and maintain commitment to goals in the face of obstacles and frustrations
References
References available upon request.
Timeline
Admin/Sales Rep
Laurier Optical Eye Clinic
05.2022 - 03.2024
Community Center Coordinator
ABIC
09.2013 - 01.2018
Interviewer
Opinion Search
08.2011 - 02.2012
Cashier/ Movie specialist
Block Buster
10.2010 - 07.2012
Cashier/Merchandise
Giant Tiger
10.2008 - 07.2009
Graduate Certificate - Graphic Design
Abm College
High School Diploma - Graphic Design
Ridgemont High School
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