Alaa Abed
Steinbach,MB
Summary
Driven by a commitment to excellence, I leveraged strong vocabulary skills and bilingual capabilities at Harlem English College to significantly enhance student academic performance. As a volunteer Customer Service Representative at Waverly Mosque, I excelled in conflict resolution and organizational skills, ensuring customer satisfaction and loyalty. Volunteered at other organizations and clubs including Let’s Talk Science at University Of Manitoba, assisting in various roles.
Overview
2
2
years of professional experience
Work History
English Tutor
Harlem English College
06.2023 - 11.2024
- Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
- Improved students' written and verbal English skills through personalized learning programs.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
Customer Service Representative (volunteer)
Waverly Mosque
03.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Biological Sciences - Science
University of Manitoba
Winnipeg, MBHigh School Diploma -
Steinbach Regional Secondary
Steinbach, MB06.2021
Skills
- Strong vocabulary skills
- Bilingual in Language
- Customer Service
- Cross-cultural understanding
- Organizational and time management skills
- Conflict resolution techniques
- Continuous professional development
- Group facilitation
- Dependable and Responsible
- Attention to Detail
- Organization and Planning Skills
- Excellent Communication
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
References
References available upon request.
Timeline
English Tutor
Harlem English College
06.2023 - 11.2024
Customer Service Representative (volunteer)
Waverly Mosque
03.2023 - 06.2024
Biological Sciences - Science
University of Manitoba
High School Diploma -
Steinbach Regional Secondary
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