Ala Olarescu
Bradford,ON
Summary
Reliable professional with positive attitude and dedication to deliver quality in all operational activities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Fleet Manager
XAN Systems Inc.
Newmarket, Ontario
10.2023 - 08.2024
- Supervised driver information, including estimated time of arrival and planned time of arrival, which helped in all delivery scheduling.
- Resolved customer complaints regarding service issues or delays in delivery times.
- Supervised employees to promote optimal productivity in job tasks and duties.
- Communicated with upper management and drivers to build lasting relationships.
- Utilized fleet management software to streamline operations and improve data accuracy.
- Collaborated with human resources to manage driver recruitment, training, and performance evaluations.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
Office Coordinator and Executive Assistant
OLA's Transportation Inc.
Bradford, Ontario
06.2022 - 09.2023
- Provided administrative support for all departments in the organization as necessary.
- Developed productive working relationships with customers through courteous service via phone or email correspondence.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Reviewed documents for accuracy before submission to external parties such as clients or vendors.
- Prepared invoices, reports, memos, letters, financial statements, and other documents.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Cultivated client loyalty and consistent referrals by proficiently managing customer relationships.
Logistics Coordinator
Milyard Group Inc.
Concord, Ontario
06.2019 - 05.2022
- Organized and monitored the shipment of products in accordance with customer requirements.
- Maintained up-to-date knowledge of relevant laws, regulations and best practices pertaining to logistics operations.
- Monitored compliance with safety regulations and quality standards during transport operations.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Responded quickly to customer inquiries about order status or changes in schedules.
Ticket Agent
ARON Group
Chisinau, Moldova, Republic Of
09.2013 - 01.2017
- Ensured compliance with FAA regulations concerning ticketing operations.
- Resolved customer complaints in a professional manner.
- Maintained accurate records of transactions using airline computer systems.
- Advised passengers on local attractions, transportation options and hotel accommodations upon request.
- Processed reservation changes and cancellations for customers.
- Answered phone calls from customers regarding flight information and other related queries.
Ticket Agent
UNIGLOBE Slavion Travel
Chisinau, Moldova, Republic Of
01.2011 - 09.2013
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Sold, printed, and issued tickets to customers following all applicable guidelines.
- Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents.
Sales Manager
UNIGLOBE Slavion Travel
Chisinau, Moldova, Republic of
01.2010 - 01.2011
- Developed and implemented sales strategies to increase market share.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Executed strategic sales plans to expand customer base and revenue.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Airport Passenger Service Manager
Chisinau International Airport
Chisinau, Moldova, Republic Of
03.2009 - 01.2010
- Ensured compliance with regulatory requirements and industry standards.
- Resolved conflicts between passengers by providing guidance on air company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored staff performance and addressed issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Airport Passenger Service Agent
Chisinau International Airport
Chisinau, Moldova, Republic Of
01.2007 - 03.2009
- Communicated regularly with other staff members for updates on flight status.
- Answered inquiries from customers regarding travel information.
- Assisted passengers in making flight connections.
- Handled lost baggage claims and ensured timely delivery of items to passengers.
- Assisted disabled passengers during boarding, deplaning, and connecting flights.
- Ensured compliance with safety regulations and airline policies.
- Greeted passengers and assisted with check-in procedures.
Education
Master of Science - Marketing Studies
Moldova State University
06-2012
Bachelor of Science - English Language And Literature; French Language
Moldova State University
06-2008
High School Diploma -
High School of Gura Galbenei
06-1999
Skills
- Customer Relationship Management
- Effective Communication
- Fleet Management
- MS Office Suite
- Office Administration
- Time Management
- Organizational Skills
- Details Oriented
- Document Management
Timeline
Fleet Manager
XAN Systems Inc.
10.2023 - 08.2024
Office Coordinator and Executive Assistant
OLA's Transportation Inc.
06.2022 - 09.2023
Logistics Coordinator
Milyard Group Inc.
06.2019 - 05.2022
Ticket Agent
ARON Group
09.2013 - 01.2017
Ticket Agent
UNIGLOBE Slavion Travel
01.2011 - 09.2013
Sales Manager
UNIGLOBE Slavion Travel
01.2010 - 01.2011
Airport Passenger Service Manager
Chisinau International Airport
03.2009 - 01.2010
Airport Passenger Service Agent
Chisinau International Airport
01.2007 - 03.2009
Master of Science - Marketing Studies
Moldova State University
Bachelor of Science - English Language And Literature; French Language
Moldova State University
High School Diploma -
High School of Gura Galbenei
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