Ala Ghrooda
London,ON
Summary
Dynamic professional with a strong background in customer service and data analysis, honed at Sage Creek Medical Center and the Health Science Center. Proven ability to manage high-volume phone systems and maintain organized office operations. Skilled in data entry and problem-solving, consistently delivering accurate reports and enhancing team collaboration for successful project outcomes.
Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling. Ready to use and develop these skills in any role.
Overview
1
1
Certification
Work History
Front Desk Receptionist
Sage Creek Medical Center
04.2025 - 09.2025
- Greeted and assisted visitors, ensuring a welcoming environment and providing accurate information.
- Managed multi-line phone system, efficiently routing calls to appropriate departments.
- Scheduled appointments and maintained organized calendar for office staff and clients.
- Processed incoming and outgoing mail, ensuring timely delivery of correspondence.
- Maintained front desk area, promoting professionalism through cleanliness and organization.
- Assisted in managing office supplies inventory, ordering items as needed to ensure smooth operations.
- Collaborated with team members to resolve client inquiries promptly and effectively.
- Utilized scheduling software to coordinate meetings and events, enhancing overall office efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Data Researcher
Health Sciences Centre
05.2025 - 07.2025
- Conducted data collection and analysis to support research projects.
- Assisted in compiling reports based on research findings for stakeholder review.
- Utilized statistical tools to interpret data trends and provide insights.
- Collaborated with team members to ensure accuracy of data entry processes.
- Managed databases to organize and maintain research information efficiently.
- Developed clear documentation for research methodologies and procedures.
- Engaged in ongoing learning to enhance data analysis skills and techniques.
Education
Bachelor of Science - Medical Sciences
Western University
London, ON04-2028
High School Diploma -
St. John's-Ravenscourt School
Winnipeg, MB06-2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Administrative skills
- Office organization
Accomplishments
- Published an abstract titled "Risk of ipsilateral and recurrent stroke over 5-years in patients with non-stenotic carotid disease:
A retrospective imaging-based population level study from Manitoba" of August 2025.
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Certification
- The Personal Health Information Act Training Certificate - May 16, 2025
Timeline
Data Researcher
Health Sciences Centre
05.2025 - 07.2025
Front Desk Receptionist
Sage Creek Medical Center
04.2025 - 09.2025
Bachelor of Science - Medical Sciences
Western University
High School Diploma -
St. John's-Ravenscourt School