Summary
Overview
Work History
Education
Skills
Timeline
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Ala Abu-Zeyada

Ottawa,ON

Summary

Motivated and customer-oriented professional with a proven track record of exceptional customer service and problem-solving skills. Eager to leverage my diverse background and strong communication abilities to excel as an OC Transpo Bus Operator in Ottawa, Ontario.

Overview

22
22
years of professional experience

Work History

Crew Member

McDonald's
11.2022 - Current
  • Efficiently process customer orders at the drive-thru, ensuring accuracy and timely service
  • Provide excellent customer interactions, handling inquiries, and resolving issues promptly
  • Collaborate with team members to maintain a smooth workflow during busy periods
  • Demonstrate adaptability to various tasks, contributing to the overall success of the restaurant.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.

Grocery Manager

Food Basics
09.2005 - Current
  • Managed a dynamic team, overseeing scheduling, training, and employee development
  • Expertly processed produce orders, optimized displays, and ensured accurate inventory control
  • Resolved complex customer issues, showcasing effective problem-solving skills and maintaining customer satisfaction.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.

Rideshare Driver

Lyft/Uber
01.2016 - 01.2020
  • Safely transported passengers, prioritizing accessibility needs and providing a comfortable and secure journey
  • Adapted to diverse passenger preferences and traffic conditions, delivering a positive experience for all riders.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Followed company guidelines and policies when interacting with passengers.

Taxi Driver

Blue Line
09.2012 - 01.2016
  • Demonstrated exceptional driving skills and in-depth knowledge of Ottawa's streets to ensure timely and safe passenger travel
  • Assisted passengers with accessibility requirements, fostering a welcoming and accommodating atmosphere.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.

Cashier

Petro-Canada
06.2005 - 10.2006
  • Efficiently managed transactions and maintained accurate cash balances, consistently delivering outstanding customer service
  • Contributed to a well-organized store environment by restocking shelves and ensuring a clean and organized workspace.

Sales Representative

Scientific Agricultural Services Est
03.2001 - 05.2005
  • Handled product orders, managed inventory, and provided exceptional telephone support to clients, demonstrating strong communication skills.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.

Education

Diploma - Business Administration

Taxi Driver Training Algonquin College
Ottawa, ON
06.2011

Diploma -

Toronto School of Business
Ottawa, ON
06.2000

High School Diploma -

Beersheba Secondary School
Rafah, Palestine
07.1998

Skills

  • Exceptional customer service and conflict resolution abilities
  • Effective communication and interpersonal skills
  • Route navigation and map reading proficiency
  • Accommodating accessible passengers with empathy and respect
  • Inventory management and organizational skills
  • Stocking and Replenishing
  • Time Management
  • GPS and Route Planning
  • Passenger Support

Timeline

Crew Member

McDonald's
11.2022 - Current

Rideshare Driver

Lyft/Uber
01.2016 - 01.2020

Taxi Driver

Blue Line
09.2012 - 01.2016

Grocery Manager

Food Basics
09.2005 - Current

Cashier

Petro-Canada
06.2005 - 10.2006

Sales Representative

Scientific Agricultural Services Est
03.2001 - 05.2005

Diploma - Business Administration

Taxi Driver Training Algonquin College

Diploma -

Toronto School of Business

High School Diploma -

Beersheba Secondary School

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Ala Abu-Zeyada