Onboarding of new accounts and Cash Management Products & Services for Large Corp, Mid-Market & Independent Business Clients.
Preparation of legal documentation for new accounts and services.
Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
Created and developed detailed project plans and timelines to meet business priorities and deadlines for more complex projects.
Liaised with customers, management, sales team and technical team where necessary to work toward successful completion of projects
Advise on/recommend additional or alternative products and solutions that would be more suitable for clients
Created and managed project plans, timelines and budgets.
Senior Manager, Business Implementation
HSBC Bank, Canada
02.2007 - 07.2016
Provided strong leadership and training to enhance team productivity and morale.
Managed large-scale projects for Global clients implementing Cash Management Products.
Liaising with Sales, RMs and Technical Teams where necessary during implementation process
Regular meetings with Large Corp clients with complex projects, which included the use of project plans to set timelines and monitor progress and deliverables.
Migration of clients to new Internet Banking platform.
Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Team Leader, Implementation
Bank Of Montreal
01.1999 - 02.2007
Implementation of Cash Management Products and Services for Large Corporate clients
Provide technical assistance regarding file upload and file testing
Supervised team members to confirm compliance with set procedures and quality requirements.
Worked with team to identify areas of improvement and devised solutions based on findings.
Built strong relationships with customers through positive attitude and attentive response.
Accounts Position (Contract)
Griffith McBurney & Partners
08.1998 - 12.1998
Preparation of accounts for all Partners.
Processing of Federal and Provincial tax payments
Treasury Administrator
Canaccord Capital
05.1996 - 06.1998
Assistant to Vice President.
Responsible for purchases of short term investments, including Bankers Acceptance, Treasury Bills, Commercial Paper
Buying and selling of international currencies
Forecasting of future banking requirements.
Pricing Analyst
CCL Custom Manufacturing
06.1993 - 04.1995
Calculation of cost of manufacturing of household products for large corporate clients
Adjusted prices via pre-set schedules, supply management department costs and other factors on regular basis.
Mortgage Compliance Officer
UCB Homeloans
06.1992 - 08.1993
Auditing of Residential Mortgage accounts to ensure compliance with UK Revenue laws