Summary
Overview
Work History
Education
Skills
Timeline
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Al Khan

Ottawa,ON

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Warranty Administrator/Automotive Service Advisor

Pathway Hyundai
Ottawa
08.2023 - Current
  • Reviewed and processed over 100 warranty claims per month, ensuring the accuracy and completeness of all required information, reducing errors by 15%
  • Generated reports on warranty performance metrics including turnaround times averaging 5 business days, aiming to reduce this to 3 days. and resolution rates consistently above 90%, targeting a 95% rate through continuous process improvements.
  • Participated in training sessions offered by vendors or manufacturers related to specific products or services covered by the company's warranty program.
  • Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
  • Reviewed and verified over 200 completed service orders per month to ensure all work was performed correctly and in compliance with dealership standards, maintaining a 73% Customer Service Index.

Management Trainee

Enterprise Rent A Car
Winnipeg
11.2019 - 07.2023
  • Provide excellent customer service maintaining company standards
  • Authenticating valid identification in accordance with business policy
  • Stating the contracts fundamental terms and condition
  • Verifying invoice before billing to business partners
  • Working on daily callbacks to keep the client account in good standing before it becomes overdue
  • Creating a damage report for any potential rental damage
  • Weekly marketing visit to business partners ensuring all expectations are met
  • Daily Sales and End of the Day email sent to upper management.

Data Capture Operator (CO-OP)

Canada Revenue Agency
Winnipeg
03.2021 - 05.2021
  • Ensure the accuracy and integrity of data by following established procedures and guidelines
  • Safeguard sensitive taxpayer data by following strict security protocols
  • Respond to inquiries from taxpayers and assist with resolving issues
  • Collaborate with other CRA employees to ensure the accuracy of data
  • Adhere to strict deadlines and production quotas to ensure timely processing of tax-related information.

Education

Post Secondary Diploma - Business Administration- Accounting

Red River College
08-2022

Certificate - Applied Accounting

Red River College
06-2018

Skills

  • Excellent communication skills
  • Customer-oriented
  • Sales experience
  • Skilled problem-solver
  • Data Processing
  • Multitasking and Organization
  • Team Collaboration
  • Process Improvements
  • Reporting and documentation
  • Staff management
  • Handling Customer Complaints
  • Product Training
  • Upselling techniques
  • Claims submissions
  • Paperwork Processing
  • Technical knowledge
  • Complaint Handling
  • Financial Tracking
  • Claims Processing
  • Scheduling
  • Microsoft Office
  • Sage 50
  • Sage 300
  • Documentation And Reporting
  • CRM Software
  • QuickBooks experience

Timeline

Warranty Administrator/Automotive Service Advisor

Pathway Hyundai
08.2023 - Current

Data Capture Operator (CO-OP)

Canada Revenue Agency
03.2021 - 05.2021

Management Trainee

Enterprise Rent A Car
11.2019 - 07.2023

Post Secondary Diploma - Business Administration- Accounting

Red River College

Certificate - Applied Accounting

Red River College

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Al Khan