Al Azad
Riverside,CA
Summary
Dynamic and customer-focused General Manager with over 21 years of dealership experience, dedicated to driving production and minimizing downtime. Proven ability to thrive in high-pressure environments while managing multiple projects effectively and efficiently. A meticulous leader and strategic planner, equipped with extensive managerial expertise to foster team collaboration and achieve organizational goals. Committed to enhancing operational performance and delivering exceptional results in all aspects of dealership management.
Overview
21
21
years of professional experience
Work History
General Manager
Cardinaleway VW/Genesis
01.2020 - Current
- Directed dealership operations, supervising team of managers and coordinators
- Established positive work environment by organizing team-building activities that facilitated collaboration across departments.
- Coordinated consistent meetings with senior management team to evaluate advancement toward set objectives.
- Orchestrated strategic initiatives to elevate dealership profitability and improve customer retention.
- Analyzed financial data to identify areas for improvement and implemented cost-saving measures.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Sales Manager
Northridge Toyota
11.2014 - 02.2020
- Spearheaded dealership sales department operations supervising team of managers and coordinators
- Coordinated ongoing meetings with senior management team to evaluate alignment with established objectives.
- Orchestrated strategic initiatives to boost sales profitability while improving customer retention.
- Negotiated and upheld collaborations with lending institutions to obtain advantageous financing alternatives for customers
- Established and maintained effective communication with staff members to ensure efficient operations.
- Directed all elements of daily sales business operations encompassing budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Selected, onboarded, and mentored top talent by educating on industry best practices, operational procedures, and sales techniques.
Sales Manager
Huntington Beach CDJR
11.2011 - 11.2014
- Directed sales processes, maintaining compliance with industry standards and dealership guidelines.
- Formulated and executed strategies to drive sales revenue growth.
- Tracked customer satisfaction trends and initiated corrective actions when required.
- Produced weekly and monthly reports summarizing sales performance goals and objectives.
- Performed credit assessments and arranged financing for vehicle acquisitions, enhancing sales revenue.
- Guided team of 30 sales representatives, providing expertise and support as needed.
- Delivered consistent training sessions for newly hired sales personnel.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Finance Manager/Sales Closer
Moss Bros Chevrolet
08.2009 - 11.2011
- Managed finance and insurance processes for vehicle sales transactions
- Negotiated terms with lending institutions to secure financing for customers with diverse credit profiles
- Maintained accurate financial records and documentation in compliance with regulatory requirements.
- Secured funding deals through lenders in a swift and efficient manner.
Sales Professional
Moss Bros Chevrolet
06.2005 - 08.2009
- Applied prospecting expertise to generate and pursue leads, setting up appointments, and site visits to maintain budding relationships.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Shaped value-added solutions and approaches for key audiences by leveraging industry trends in customer marketplaces and industries.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
Skills
- Team Leadership
- Sales Strategy Development
- Excellent communication
- Interpersonal skills
- Negotiation
- Regulatory Compliance
- Proficient in dealership management software
- Detail-oriented
- Analytical mindset
Languages
English, Native
Spanish, Conversational
Farsi, Native
Dari, Native
Timeline
General Manager
Cardinaleway VW/Genesis
01.2020 - Current
General Sales Manager
Northridge Toyota
11.2014 - 02.2020
Sales Manager
Huntington Beach CDJR
11.2011 - 11.2014
Finance Manager/Sales Closer
Moss Bros Chevrolet
08.2009 - 11.2011
Sales Professional
Moss Bros Chevrolet
06.2005 - 08.2009