Summary
Overview
Work History
Education
Skills
Languages
Personal Information
References
Timeline
Generic
Akwaowo Ibritam

Akwaowo Ibritam

Morgan Hill

Summary

Dependable Food Service Worker with solid background in foodservice and related positions. Works effectively within teams on timely, high-quality food preparation to drive patron satisfaction. Experienced Food Service Worker knowledgeable about batch cooking, food safety and nutrition. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties.

Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.

Responsible professional with several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills.

Personable professional skilled in table arrangement, customer service and order placement. Motivated and energetic individual with several years of hands-on experience maintaining banquet services and functions. Strong communicator possessing outstanding multitasking and organizational abilities.

Overview

7
7
years of professional experience

Work History

Food and Beverage Server

Ritz-Carlton Lake Tahoe
Truckee
10.2024 - Current
  • Provided excellent customer service to enhance guest dining experiences.
  • Delivered food and beverages promptly to ensure customer satisfaction.
  • Maintained cleanliness of tables and dining areas during service shifts.
  • Assisted with menu recommendations based on guest preferences and dietary needs.
  • Collaborated with kitchen staff to coordinate timely meal preparations and deliveries.
  • Handled customer inquiries and resolved issues efficiently during busy periods.
  • Processed payments accurately using point-of-sale systems at the end of service.
  • Trained new staff on service protocols and restaurant policies effectively.
  • Provided exceptional service to high volume of daily customers.
  • Followed proper sanitation standards when handling food and beverage items.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Assisted other servers as needed during peak periods or when short-staffed.
  • Handled customer complaints in a professional manner while maintaining composure under pressure.
  • Checked back with guests to ensure satisfaction with their meals.
  • Greeted guests and provided menus.
  • Prepared bills and processed credit card payments at the end of each shift.
  • Maintained a clean workstation throughout shift, including tables, chairs, floors, walls, refrigerators.
  • Suggested food and beverage items to customers based on their preferences.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Served meals in a timely manner according to established guidelines.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.

Food and Beverage Trainee

Ritz-Carlton Dove Mountain
12.2022 - 11.2023
  • Tracked customer complaints and issues and implemented solutions as needed
  • Monitored customer feedback surveys and took corrective action when necessary
  • Recruited qualified candidates for open positions within the organization.
  • Enhanced overall dining experience for guests by offering personalized recommendations based on their preferences and dietary restrictions.
  • Contributed to maintaining an attractive presentation of food displays, enticing customers and promoting the establishment''s reputation for quality offerings.
  • Developed strong communication skills through constant interaction with customers, coworkers, and supervisors.

Food Service Worker

Caesars Palace Dubai
10.2018 - 11.2022
  • Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift
  • Maintained cleanliness of work area including counters, tables, shelves, grills, fryers, ovens and refrigeration equipment
  • Developed strong interpersonal skills while interacting with customers and coworkers in a fast-paced environment.

Education

No Degree - Bartending

Tucson Bartending Academy
Arizona, USA

BBA - Business Administration

Jaipur National University
United Arab Emirates

Skills

,,,,,,,

Restructuring and Resetting Skill

Multitasking Skill

Communication Skill

Problem Solving

Training Software

Training Initiatives

POS Inventory System Operation

Loss Prevention Strategies

  • Customer service
  • Food handling
  • Menu recommendations
  • Dining presentation
  • Restaurant operations
  • Team collaboration
  • Cash handling
  • Staff training
  • Guest relations
  • Wine pairing
  • Dining room setup
  • Upselling
  • Order accuracy
  • Safe food handling
  • Food running
  • Flexible schedule
  • Food safety practices

Languages

6,C2

Personal Information

Title: Food And Beverage Trainee

References

Jacques Landry - Ritz-Carlton Dove Mountain, Director Of Human Resources, (520) 572-3174, jacques.Landry@ritzcarlton.com

Havez Ahmed- Director of Food and Beverage, Ritz-Carlton Laje Tahoe, Phone: (530) 608 2578

Timeline

Food and Beverage Server

Ritz-Carlton Lake Tahoe
10.2024 - Current

Food and Beverage Trainee

Ritz-Carlton Dove Mountain
12.2022 - 11.2023

Food Service Worker

Caesars Palace Dubai
10.2018 - 11.2022

No Degree - Bartending

Tucson Bartending Academy

BBA - Business Administration

Jaipur National University

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