AKUCH MADIT
Sales Representative
Winnipeg,MB
Summary
Goal-oriented Sales individual with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Sales Associate
Quarks
02.2023 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Seasonal Sales Associate
Quarks
10.2022 - 01.2023
- Managing A kiosk to ensure productivity and cleanliness
- Meeting or exceeding sales goals
- Answering client questions about credit terms, products, prices and availability
- Perform administrative tasks such as cash handling, cashier duties, and occasionally having duties as a stock associate.
Sales Consultant
The Brick Outlet
11.2021 - 01.2022
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Recommend and select products for customers based on their individual needs
- Establish and nurture relationships with past customers and potential customers to facilitate sales
- Responded to telephone and in-person requests for information.
Member Service Representative
Planet Fitness Garden City
08.2020 - 04.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Omni channel Specialist/ Seasonal
Best Buy
11.2020 - 01.2021
- Greets and assists customers in finding products, listens to customers and resolves customer issues in agreeable manner
- Promote company products and services through outstanding customer service and social media
- Demonstrated respect, friendliness and willingness to help wherever needed.
Service/Lobby/Cashier Specialist
Popeye's Louisiana Restaurant
12.2019 - 12.2020
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Assisted clients in understanding their available options and helped them select right service plans for their needs
- Effectively Communicated with other employees and upper management to ensure complete care of customers
- Worked closely with front-end staff to assist customers.
Direct Support Worker
New Directions
09.2015 - 12.2019
- Maintained clean and well-organized environment to promote client happiness and safety
- Always assisted disabled individuals to foster independence while still closely monitoring safety
- Supervised frequent activities such as medication and personal hygiene to ensure safety
- Worked to improve patient outlook and daily living through compassionate care.
Cabinet Builder/Finisher
Kitchen Craft
06.2018 - 06.2019
- Summer Student Program/ Two years in row
- Interior design knowledge/ Material Expert
- Improved operations by working with team members and customers to find workable solutions
- Repaired cabinets and cabinet parts
- Installation/ Blueprint understanding.
Box Office Cashier
Scotiabank theatre
02.2015 - 07.2015
- Provided client service by distributing programs, answering patrons' questions and selling tickets and merchandise
- Created and maintained reports of sold tickets and payments received
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
Sales Associate Intern
Anthrapologie
08.2014 - 11.2014
- Organized company files and created support system to decrease workload and increase productivity
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Line Cook Trainer/Instructor
Chicken Chef Family restaurant
11.2011 - 07.2014
- Followed proper food handling methods and maintained correct temperature of all food products resulting in consistently high scores on health inspections
- Maximized efficiency of kitchen operation by overseeing daily product, inventory, purchasing and receiving
- Created nutritious, safe and visually appealing, innovative and properly prepared and flavored food
- Developed complete training programs and led training using expert learning techniques
- Designed and directed orientation and training programs to meet client needs.
Call Center Customer Service Representative
Tele solutions Communication Services Inc
10.2010 - 11.2011
- Accurately documented calls and caller information in software and made updates to data as needed
- Recommended, selected, and helped locate merchandise based on customer needs and desires
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Education
Associate of Arts - Science
University of Manitoba
Winnipeg, MB04.2024
High School Diploma -
Kildonan East Collegiate
Winnipeg, MB06.2013
Skills
- Highly organized/Multitasking
- Communication/Interpersonal
- Team Leadership/Project Management
- Customer/People
- Problem-Solving/Demonstration
- Self-motivated/Fast Learner
- Product Sales/Payment Processing
References
- Anita Dumont, Co-worker, Car-dealer Receptionist, (204)-230-3500
- Munna Mohammoud, Supervisor, Victoria's Secret, (204)430-7114, hersi_241@hotmail.com
- Cleona, Store Manager, Quarks, Grant Park Shopping Centre (204)997-0906
Timeline
Sales Associate
Quarks
02.2023 - 05.2023
Seasonal Sales Associate
Quarks
10.2022 - 01.2023
Sales Consultant
The Brick Outlet
11.2021 - 01.2022
Omni channel Specialist/ Seasonal
Best Buy
11.2020 - 01.2021
Member Service Representative
Planet Fitness Garden City
08.2020 - 04.2021
Service/Lobby/Cashier Specialist
Popeye's Louisiana Restaurant
12.2019 - 12.2020
Cabinet Builder/Finisher
Kitchen Craft
06.2018 - 06.2019
Direct Support Worker
New Directions
09.2015 - 12.2019
Box Office Cashier
Scotiabank theatre
02.2015 - 07.2015
Sales Associate Intern
Anthrapologie
08.2014 - 11.2014
Line Cook Trainer/Instructor
Chicken Chef Family restaurant
11.2011 - 07.2014
Call Center Customer Service Representative
Tele solutions Communication Services Inc
10.2010 - 11.2011
Associate of Arts - Science
University of Manitoba
High School Diploma -
Kildonan East Collegiate
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