Summary
Overview
Work History
Education
Accomplishments
Skills And Competence
References
Hobbies and Interests
Languages
Timeline
Generic

Akua Obeng-Amoakoa

Toronto,ON

Summary

Seek opportunity to a challenging and demanding job to exhibit the marketing and organizational capabilities attained and display the hardworking qualities. Open to take initiative in displaying intelligence in overcoming challenges in the job environment based experiences and academic qualification.

Overview

12
12
years of professional experience

Work History

Bank Teller

Nsoatreman Rural Bank
08.2022 - 01.2024
  • Accurately inputting customer transaction, working on cheque transactions and preparing transaction report by close of month
  • Promoting bank’s products and services to ensure valued customers have variety to choose from
  • Accepting cash deposits and handling withdrawals for about 80-100 walk in customers in for day
  • Counting and packing currency to meet banking standards
  • Adhering to strict banking policies and procedures

Bonded Cashier

Northern Electricity Distribution Company
08.2021 - 07.2022
  • Handling cash transactions totaling over 20,000 Ghana cedis and issuing receipt
  • Manage approximately 100 customers for 8 hours
  • Resolve customer issues and answer questions to ensure quality customer service
  • Managing transactions with customers using cash registers and inputting correctly into financial software

Bank Teller/Customer Service

GN Savings And Loans Formerly GN Bank
03.2016 - 08.2019
  • Receiving a minimum of 100 Deposits and Cash Withdrawal for 8 hours work day
  • Increasing foreign money transfers revenue to approximately 20%
  • Maintain accurate details of each transaction to ensure customer satisfaction
  • Balance currency and tally full cash amount by end of each day
  • Sell financial products and services to customers
  • Open customer’s account by recording account information
  • Contributes to team effort to meet targets

Field Loans Officer

National Service Personel
10.2013 - 12.2014
  • Meet with applicants to evaluate creditworthiness and risks for loan applications and to help them understand loan products
  • Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
  • Explain to customers different types of loans and credit options that are available, as well as terms of those service
  • Review loan agreements to ensure it's complete and accurate according to company’s policies and standards

Customer Service Representative

Internship Fiagya Rural Bank
07.2012 - 09.2012
  • Providing timely responses to client requests and maintaining compliance standards in all files. Enable team success by improving team productivity, proactively uncovering business opportunities,
  • Attracts potential customers by answering product and service questions and helping to direct assets into right financial products.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.

Education

Graduate Certificate - Project Management

Fleming College
Toronto, ON
12.2024

BBA - Banking & Finance

Methodist University College
Ghana
07.2013

Accomplishments

  • Successfully trained 2 new bank tellers over a 3 month time period.
  • Earned best staff for the year 2023 in customer service.

Skills And Competence

  • A team player with excellent written, oral, interpersonal, presentation analytical and communication skills
  • Able to handle multiple assignments under pressure and consistently meet tight deadlines
  • Ability to comply with regulatory policies
  • Computer literate
  • Willingness to work extra hours
  • Self-motivated and target oriented

References

> Nana Adu Twum (Head of Human Resource,Nsoatreman Rural Bank Ltd. +233208772366.

> Eva Opoku (Manager Chiraa Branch) Nsoarteman Rural Bank Ltd. +233247820407.

> Adams Alexander (Formal Manager GN Bank), Nkrankwanta Rural Ltd. +233243261717

Hobbies and Interests

Sports, Cooking and Reading

Languages

English
Full Professional

Timeline

Bank Teller

Nsoatreman Rural Bank
08.2022 - 01.2024

Bonded Cashier

Northern Electricity Distribution Company
08.2021 - 07.2022

Bank Teller/Customer Service

GN Savings And Loans Formerly GN Bank
03.2016 - 08.2019

Field Loans Officer

National Service Personel
10.2013 - 12.2014

Customer Service Representative

Internship Fiagya Rural Bank
07.2012 - 09.2012

Graduate Certificate - Project Management

Fleming College

BBA - Banking & Finance

Methodist University College

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Akua Obeng-Amoakoa